-67
NPS
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Relayr
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About Relayr's Brand
Relayr is the Industrial Internet of Things (IIoT) powerhouse delivering the most complete solution for risk-free digital transformations.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
Relayr NPS
Relayr's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Relayr's customers would recommend using the product based on a scale of -100 to 100.
Relayr Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Relayr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Aug 2023 -50 | Aug 2023 | -50 |
Mar 2024 -66 | Mar 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Relayr Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Relayr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Relayr Product Quality
2.7/5
Relayr has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Relayr's overall Product Quality score rated by its users and customers.
Relayr Product Information
Relayr’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://relayr.io
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Manufacturing
Relayr Pricing
Relayr ROI & Value For Money
2.2/5
Relayr has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Relayr's overall ROI score rated by its users and customers.
Relayr Customer Satisfaction (CSAT)
Relayr Customer Satisfaction (CSAT) Score
50 / 100
Relayr has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Relayr Customer Service
2.7/5
Relayr has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Relayr's overall Customer Service score rated by its users and customers.
About Relayr's Customer Service
Address
102 Bergmannstraße, 10961 Germany
Website
https://relayr.io
Relayr's Social Links
Relayr as an Employer
3.8/5
Relayr has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Relayr scored a -67 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Relayr would recommend the brand to a friend. ENPS measures how likely Relayr employees would recommend working at Relayr to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
