46
NPS
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RELEX
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About RELEX's Brand
Provider of supply chain management software designed to offer precise demand forecasts, revolutionary assortment, space optimization to sell more and waste less. The company's supply chain management software offers In-Memory-powered demand forecasting, inventory optimization, replenishment automation, through Galleria RTS, consumer-focused automated category optimization, space and assortment planning, enabling food retail sector to get efficiency in cutting costs and maximizing sales.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
RELEX NPS
RELEX's Net Promoter Score (NPS) is a 46 with 73% Promoters, 0% Passives, and 27% Detractors. Net Promoter Score tracks whether RELEX's customers would recommend using the product based on a scale of -100 to 100.
RELEX Overall NPS
| 73% | Promoters |
|---|---|
| 0% | Passives |
| 27% | Detractors |
RELEX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 60 | Nov 2022 | 60 |
Dec 2022 33 | Dec 2022 | 33 |
Nov 2023 15 | Nov 2023 | 15 |
May 2024 25 | May 2024 | 25 |
Oct 2024 33 | Oct 2024 | 33 |
Sep 2025 40 | Sep 2025 | 40 |
Nov 2025 45 | Nov 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RELEX Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of RELEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RELEX Product Quality
4/5
RELEX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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RELEX Product Information
RELEX’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.relexsolutions.com
- Company Size
- 51-200 Employees
Industry
Big Data
RELEX Pricing
RELEX ROI & Value For Money
4.1/5
RELEX has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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RELEX Customer Satisfaction (CSAT)
RELEX Customer Satisfaction (CSAT) Score
88 / 100
RELEX has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RELEX Customer Service
4.2/5
RELEX has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About RELEX's Customer Service
Address
Postintaival 7, Helsinki, 230 Finland
Website
www.relexsolutions.com
RELEX as an Employer
Consumer vs. Employees
RELEX scored a 46 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of RELEX would recommend the brand to a friend. ENPS measures how likely RELEX employees would recommend working at RELEX to a friend.
Net Promoter Score
46
NPS Score
| 73% | Promoters |
|---|---|
| 0% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
