-71
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Reliant Energy
Marketing or Exec? Claim Your Free Account
About Reliant Energy's Brand
Reliant Energy offers affordable electricity plans across Texas for homes and businesses.
Brand at a Glance
82%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Reliant Energy NPS
Reliant Energy's Net Promoter Score (NPS) is a -71 with 14% Promoters, 1% Passives, and 85% Detractors. Net Promoter Score tracks whether Reliant Energy's customers would recommend using the product based on a scale of -100 to 100.
Reliant Energy Overall NPS
| 14% | Promoters |
|---|---|
| 1% | Passives |
| 85% | Detractors |
Reliant Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -68 | Apr 2024 | -68 |
May 2024 -64 | May 2024 | -64 |
Jun 2024 -64 | Jun 2024 | -64 |
Jul 2024 -66 | Jul 2024 | -66 |
Aug 2024 -66 | Aug 2024 | -66 |
Sep 2024 -68 | Sep 2024 | -68 |
Oct 2024 -70 | Oct 2024 | -70 |
Nov 2024 -70 | Nov 2024 | -70 |
Dec 2024 -70 | Dec 2024 | -70 |
Jan 2025 -72 | Jan 2025 | -72 |
May 2025 -72 | May 2025 | -72 |
Oct 2025 -72 | Oct 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reliant Energy NPS by Gender
Male customers rated Reliant Energy's NPS 27 points higher than Female customers.
Male
-58
Reliant Energy's NPS was rated -58 by Male customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
Female
-85
Reliant Energy's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
Reliant Energy NPS by Ethnicity
Reliant Energy's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
African American/Black -76 | African American/Black | -76 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -89 | Other | -89 |
Reliant Energy NPS by Age
Reliant Energy's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Reliant Energy NPS by Usage
Reliant Energy's NPS was rated the highest by customers who have used Reliant Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -82 | Over 10 Years | -82 |
Reliant Energy Customer Reviews
Out of the 8 Reliant Energy customer reviews 1 was positive and 7 were constructive. Reliant Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Reliant Energy Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Reliant Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reliant Energy Customer Loyalty Score by Gender
Female customers rated Reliant Energy's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Reliant Energy.
Male
81%
Yes
Female
86%
Yes
Reliant Energy Customer Loyalty Score by Ethnicity
Reliant Energy's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reliant Energy.
80
out of 100
Caucasian
82
out of 100
Hispanic or Latino
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Reliant Energy Customer Loyalty Score by Age
Reliant Energy's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reliant Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 64% | 46-50 | 64% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 89% | 61-65 | 89% |
66+ 82% | 66+ | 82% |
Reliant Energy Customer Loyalty Score by Usage
Reliant Energy's Customer Loyalty score was rated the highest by customers who have used Reliant Energy's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reliant Energy Customer Loyalty Score by Industry
Reliant Energy's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reliant Energy Product Quality
1.7/5
Reliant Energy has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Reliant Energy's overall Product Quality score rated by its users and customers.
Reliant Energy Product Information
Reliant Energy’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Reliant Energy's product the highest. Reviewers from the Automotive and Transportation industry rated Reliant Energy the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Energy
Marketplaces
Quick Insights into Reliant Energy Product Quality
Reliant Energy's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Reliant Energy's Product Quality.
Ranked Reliant Energy Product Quality the Highest
Ranked Reliant Energy Product Quality the Lowest
Reliant Energy Product Quality Score by Gender
Male customers rated Reliant Energy's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Reliant Energy.
Male
1.9/5
Female
1.5/5
Reliant Energy Product Quality Score by Ethnicity
Reliant Energy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reliant Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 1.5 | Other | 1.5 |
Reliant Energy Product Quality Score by Age
Reliant Energy's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reliant Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Reliant Energy Product Quality Score by Usage
Reliant Energy's Product Quality score was rated the highest by customers who have used Reliant Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Reliant Energy Product Quality Score by Industry
Reliant Energy's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Reliant Energy Pricing
Reliant Energy ROI & Value For Money
1.5/5
Reliant Energy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Reliant Energy's overall ROI score rated by its users and customers.
Reliant Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Reliant Energy.
Quick Insights into Reliant Energy ROI
Reliant Energy's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Reliant Energy's ROI score.
Ranked Reliant Energy ROI the Highest
Ranked Reliant Energy ROI the Lowest
Reliant Energy ROI Score by Gender
Reliant Energy's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reliant Energy.
Male
1.5/5
Female
1.5/5
Reliant Energy ROI Score by Ethnicity
Reliant Energy's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reliant Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Reliant Energy ROI Score by Age
Reliant Energy's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reliant Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Reliant Energy ROI Score by Usage
Reliant Energy's ROI score was rated the highest by customers who have used Reliant Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reliant Energy ROI Score by Industry
Reliant Energy's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Reliant Energy Customer Satisfaction (CSAT)
Reliant Energy Customer Satisfaction (CSAT) Score
12 / 100
Reliant Energy has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reliant Energy Customer Satisfaction
Reliant Energy's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Reliant Energy's Customer Satisfaction.
Ranked Reliant Energy Customer Satisfaction the Highest
Ranked Reliant Energy Customer Satisfaction the Lowest
Reliant Energy Customer Satisfaction Score by Gender
Male customers rated Reliant Energy's Customer Satisfaction score 20 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reliant Energy.
23 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 62% |
3 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 10% | |
Very Dissatisfied | 80% |
Reliant Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reliant Energy's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reliant Energy.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Reliant Energy's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reliant Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to African American/Black
Reliant Energy's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reliant Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
57%
CSAT according to Asian or Pacific Islander
Reliant Energy's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reliant Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Reliant Energy's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reliant Energy.
11 / 100
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
Reliant Energy Customer Satisfaction Score by Age
Reliant Energy's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Reliant Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 30% |
Reliant Energy Customer Satisfaction Score by Usage
Reliant Energy's Customer Satisfaction score was rated the highest by customers who have used Reliant Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Reliant Energy Customer Satisfaction Score by Industry
Reliant Energy's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Reliant Energy Customer Satisfaction Score by Industry",
"text": "Reliant Energy's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Reliant Energy's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Reliant Energy's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Reliant Energy's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Reliant Energy's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Reliant Energy's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Reliant Energy Customer Service
1.5/5
Reliant Energy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Reliant Energy's overall Customer Service score rated by its users and customers.
About Reliant Energy's Customer Service
Address
1201 Fannin Street, Houston, TX
Website
https://www.reliant.com/en/residential/shop/new.jsp
Phone Number
713-207-7777
Quick Insights into Reliant Energy Customer Service
Reliant Energy's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Reliant Energy's Customer Service score.
Ranked Reliant Energy Customer Service the Highest
Ranked Reliant Energy Customer Service the Lowest
Reliant Energy Customer Service Score by Gender
Male customers rated Reliant Energy's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reliant Energy.
Male
1.6/5
Female
1.5/5
Reliant Energy Customer Service Score by Ethnicity
Reliant Energy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reliant Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Reliant Energy Customer Service Score by Age
Reliant Energy's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Reliant Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Reliant Energy Customer Service Score by Usage
Reliant Energy's Customer Service score was rated the highest by customers who have used Reliant Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Reliant Energy Customer Service Score by Industry
Reliant Energy's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Reliant Energy as an Employer
3.4/5
Reliant Energy has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Reliant Energy scored a -71 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Reliant Energy would recommend the brand to a friend. ENPS measures how likely Reliant Energy employees would recommend working at Reliant Energy to a friend.
Net Promoter Score
-71
NPS Score
| 14% | Promoters |
|---|---|
| 1% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
