16
NPS
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ReliaQuest
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About ReliaQuest's Brand
Force multiplier of security operations
Brand at a Glance
61%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
ReliaQuest CMO
ReliaQuest NPS
ReliaQuest's Net Promoter Score (NPS) is a 16 with 53% Promoters, 10% Passives, and 37% Detractors. Net Promoter Score tracks whether ReliaQuest's customers would recommend using the product based on a scale of -100 to 100.
ReliaQuest Overall NPS
| 53% | Promoters |
|---|---|
| 10% | Passives |
| 37% | Detractors |
ReliaQuest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -4 | Mar 2023 | -4 |
Jun 2023 4 | Jun 2023 | 4 |
Sep 2023 9 | Sep 2023 | 9 |
Nov 2023 13 | Nov 2023 | 13 |
Dec 2023 13 | Dec 2023 | 13 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 17 | Apr 2024 | 17 |
Nov 2024 18 | Nov 2024 | 18 |
Jan 2025 17 | Jan 2025 | 17 |
Dec 2025 15 | Dec 2025 | 15 |
Jan 2026 16 | Jan 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ReliaQuest NPS by Gender
Female customers rated ReliaQuest's NPS 50 points higher than Male customers.
Male
0
ReliaQuest's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
50
ReliaQuest's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
ReliaQuest NPS by Ethnicity
ReliaQuest's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
ReliaQuest NPS by Age
ReliaQuest's NPS was rated 60 points by customers ages 26-30 on Comparably.
ReliaQuest NPS by Usage
ReliaQuest's NPS was rated the highest by customers who have used ReliaQuest's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
ReliaQuest Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of ReliaQuest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ReliaQuest Customer Loyalty Score by Gender
Female customers rated ReliaQuest's Customer Loyalty score 45% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ReliaQuest.
Male
55%
Yes
Female
100%
Yes
ReliaQuest Customer Loyalty Score by Ethnicity
ReliaQuest's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ReliaQuest.
46
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
ReliaQuest Customer Loyalty Score by Age
ReliaQuest's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ReliaQuest.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
ReliaQuest Customer Loyalty Score by Usage
ReliaQuest's Customer Loyalty score was rated the highest by customers who have used ReliaQuest's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ReliaQuest Product Quality
3.1/5
ReliaQuest has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ReliaQuest's overall Product Quality score rated by its users and customers.
ReliaQuest Product Information
ReliaQuest’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.reliaquest.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Quick Insights into ReliaQuest Product Quality
ReliaQuest's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used ReliaQuest's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ReliaQuest's Product Quality.
Ranked ReliaQuest Product Quality the Highest
Ranked ReliaQuest Product Quality the Lowest
ReliaQuest Product Quality Score by Gender
Female customers rated ReliaQuest's Product Quality score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ReliaQuest.
Male
2.7/5
Female
4.7/5
ReliaQuest Product Quality Score by Ethnicity
ReliaQuest's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ReliaQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
ReliaQuest Product Quality Score by Age
ReliaQuest's Product Quality score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ReliaQuest.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
ReliaQuest Product Quality Score by Usage
ReliaQuest's Product Quality score was rated the highest by customers who have used ReliaQuest's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ReliaQuest Pricing
ReliaQuest ROI & Value For Money
3.3/5
ReliaQuest has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ReliaQuest's overall ROI score rated by its users and customers.
Quick Insights into ReliaQuest ROI
ReliaQuest's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used ReliaQuest's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ReliaQuest's ROI score.
Ranked ReliaQuest ROI the Highest
Ranked ReliaQuest ROI the Lowest
ReliaQuest ROI Score by Gender
Female customers rated ReliaQuest's ROI score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ReliaQuest.
Male
2.7/5
Female
4.5/5
ReliaQuest ROI Score by Ethnicity
ReliaQuest's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ReliaQuest.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
ReliaQuest ROI Score by Age
ReliaQuest's ROI score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ReliaQuest.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
ReliaQuest ROI Score by Usage
ReliaQuest's ROI score was rated the highest by customers who have used ReliaQuest's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ReliaQuest Customer Satisfaction (CSAT)
ReliaQuest Customer Satisfaction (CSAT) Score
71 / 100
ReliaQuest has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
32%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ReliaQuest Customer Satisfaction
ReliaQuest's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used ReliaQuest's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ReliaQuest's Customer Satisfaction.
Ranked ReliaQuest Customer Satisfaction the Highest
Ranked ReliaQuest Customer Satisfaction the Lowest
ReliaQuest Customer Satisfaction Score by Gender
Female customers rated ReliaQuest's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ReliaQuest.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ReliaQuest Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ReliaQuest's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ReliaQuest.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
ReliaQuest's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ReliaQuest.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ReliaQuest Customer Satisfaction Score by Age
ReliaQuest's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ReliaQuest.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
ReliaQuest Customer Satisfaction Score by Usage
ReliaQuest's Customer Satisfaction score was rated the highest by customers who have used ReliaQuest's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ReliaQuest Customer Service
3.4/5
ReliaQuest has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ReliaQuest's overall Customer Service score rated by its users and customers.
About ReliaQuest's Customer Service
Address
777 S Harbour Island Blvd, Tampa, FL 33602
Website
http://www.reliaquest.com/
Phone Number
1(800)925-2159
ReliaQuest's Social Links
Quick Insights into ReliaQuest Customer Service
ReliaQuest's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used ReliaQuest's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ReliaQuest's Customer Service score.
Ranked ReliaQuest Customer Service the Highest
Ranked ReliaQuest Customer Service the Lowest
ReliaQuest Customer Service Score by Gender
Female customers rated ReliaQuest's Customer Service score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ReliaQuest.
Male
2.7/5
Female
4.5/5
ReliaQuest Customer Service Score by Ethnicity
ReliaQuest's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ReliaQuest.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
ReliaQuest Customer Service Score by Age
ReliaQuest's Customer Service score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ReliaQuest.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
ReliaQuest Customer Service Score by Usage
ReliaQuest's Customer Service score was rated the highest by customers who have used ReliaQuest's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ReliaQuest as an Employer
4.1/5
ReliaQuest has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ReliaQuest scored a 16 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of ReliaQuest would recommend the brand to a friend. ENPS measures how likely ReliaQuest employees would recommend working at ReliaQuest to a friend.
Net Promoter Score
16
NPS Score
| 53% | Promoters |
|---|---|
| 10% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
