-14
NPS
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Relias
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About Relias' Brand
Relias provides software and services to more than 10,000 healthcare organizations and providers.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Relias CMO
Relias NPS
Relias's Net Promoter Score (NPS) is a -14 with 38% Promoters, 10% Passives, and 52% Detractors. Net Promoter Score tracks whether Relias's customers would recommend using the product based on a scale of -100 to 100.
Relias Overall NPS
| 38% | Promoters |
|---|---|
| 10% | Passives |
| 52% | Detractors |
Relias NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 17 | Feb 2021 | 17 |
Aug 2021 -1 | Aug 2021 | -1 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 -9 | Jun 2022 | -9 |
Aug 2022 -24 | Aug 2022 | -24 |
Aug 2023 -34 | Aug 2023 | -34 |
Jan 2024 -25 | Jan 2024 | -25 |
May 2024 -30 | May 2024 | -30 |
Sep 2024 -22 | Sep 2024 | -22 |
Dec 2024 -17 | Dec 2024 | -17 |
Aug 2025 -14 | Aug 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Relias NPS by Usage
Relias's NPS was rated -34 points by customers who have used Relias's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Relias Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Relias users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Relias Customer Loyalty Score by Usage
Relias's Customer Loyalty score was rated 100% by customers who have used Relias's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Relias Product Quality
3.6/5
Relias has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Relias Product Information
Relias’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://relias.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Relias Product Quality
Relias's Product Quality score was rated highest by customers who have used Relias's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Relias' Product Quality.
Ranked Relias Product Quality the Highest
Relias Product Quality Score by Usage
Relias's Product Quality score was rated 3.8 stars by customers who have used Relias's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Relias Pricing
Relias ROI & Value For Money
3.1/5
Relias has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Relias ROI
Relias's ROI score was rated highest by customers who have used Relias's products/services for 1 to 2 Years.
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Ranked Relias ROI the Highest
Relias ROI Score by Usage
Relias's ROI score was rated 2.8 stars by customers who have used Relias's products/services for 1 to 2 Years.
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Relias Customer Satisfaction (CSAT)
Relias Customer Satisfaction (CSAT) Score
55 / 100
Relias has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Relias Customer Service
3.2/5
Relias has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Relias's Customer Service
Address
1010 Sync Street, Morrisville, NC 27560
Website
http://relias.com
Phone Number
1 (877) 200 0020
Relias's Social Links
Quick Insights into Relias Customer Service
Relias's Customer Service score was rated highest by customers who have used Relias's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Relias' Customer Service score.
Ranked Relias Customer Service the Highest
Relias Customer Service Score by Usage
Relias's Customer Service score was rated 3.8 stars by customers who have used Relias's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Relias scored a -14 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Relias would recommend the brand to a friend. ENPS measures how likely Relias employees would recommend working at Relias to a friend.
Net Promoter Score
-14
NPS Score
| 38% | Promoters |
|---|---|
| 10% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 43% | Promoters |
|---|---|
| 15% | Passive |
| 42% | Detractors |
