-25
NPS
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Brand Page
Remedy
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About Remedy's Brand
Remedy is a software platform for medical doctors to improve patient care and treatment efficiency using the Google Glass.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
3.2/5
Customer Service
Remedy NPS
Remedy's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Remedy's customers would recommend using the product based on a scale of -100 to 100.
Remedy Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Remedy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2025 -25 | Feb 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Remedy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Remedy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Remedy Product Quality
5/5
Remedy has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Remedy's overall Product Quality score rated by its users and customers.
Remedy Product Information
Remedy’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.remedylabsinc.com
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Remedy Pricing
Remedy ROI & Value For Money
5/5
Remedy has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Remedy's overall ROI score rated by its users and customers.
Remedy Customer Satisfaction (CSAT)
Remedy Customer Satisfaction (CSAT) Score
100 / 100
Remedy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Remedy Customer Service
3.2/5
Remedy has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Remedy's overall Customer Service score rated by its users and customers.
About Remedy's Customer Service
Address
600 Harrison St, Level 4, San Francisco, CA
Website
http://www.remedylabsinc.com
Remedy as an Employer
2.4/5
Remedy has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Remedy scored a -25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Remedy would recommend the brand to a friend. ENPS measures how likely Remedy employees would recommend working at Remedy to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
