34
NPS
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Brand Page
Remind
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About Remind's Brand
Remind is a web and mobile application that enables teachers to text message students and stay in touch with parents.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Remind NPS
Remind's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Remind's customers would recommend using the product based on a scale of -100 to 100.
Remind Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Remind NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Remind Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Remind users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Remind Product Quality
2.7/5
Remind has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Remind's overall Product Quality score rated by its users and customers.
Remind Product Information
Remind’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://remind.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Mobile App
Productivity
Remind Pricing
Remind ROI & Value For Money
3.2/5
Remind has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Remind's overall ROI score rated by its users and customers.
Remind Customer Satisfaction (CSAT)
Remind Customer Satisfaction (CSAT) Score
100 / 100
Remind has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Remind Customer Service
3.2/5
Remind has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Remind's overall Customer Service score rated by its users and customers.
About Remind's Customer Service
Address
San Francisco, CA
Website
http://remind.com/
Phone Number
18478009524
Remind as an Employer
4.3/5
Remind has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Remind scored a 34 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Remind would recommend the brand to a friend. ENPS measures how likely Remind employees would recommend working at Remind to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
