27
NPS
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Remington Arms Company
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About Remington Arms Company's Brand
Remington Arms Company designs, produces & sells sporting goods products for hunting,shooting sports markets, as well military, government.
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
Remington Arms Company NPS
Remington Arms Company's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether Remington Arms Company's customers would recommend using the product based on a scale of -100 to 100.
Remington Arms Company Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
Remington Arms Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 15 | Dec 2022 | 15 |
Sep 2023 11 | Sep 2023 | 11 |
Oct 2023 18 | Oct 2023 | 18 |
Jan 2024 9 | Jan 2024 | 9 |
Feb 2024 14 | Feb 2024 | 14 |
Apr 2024 22 | Apr 2024 | 22 |
Aug 2025 27 | Aug 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Remington Arms Company NPS by Gender
Remington Arms Company's NPS was rated -100 by Male customers on Comparably.
Male
-100
Remington Arms Company's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Remington Arms Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Remington Arms Company Customer Reviews
Out of the 2 Remington Arms Company customer reviews 0 were positive and 2 were constructive. Remington Arms Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Remington Arms Company Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Remington Arms Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Remington Arms Company Customer Loyalty Score by Gender
Remington Arms Company's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Remington Arms Company Product Quality
3.2/5
Remington Arms Company has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Remington Arms Company Product Information
Remington Arms Company’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.remington.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
Sports & Entertainment
Quick Insights into Remington Arms Company Product Quality
Remington Arms Company's Product Quality score was rated highest by Male customers.
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Ranked Remington Arms Company Product Quality the Highest
Remington Arms Company Product Quality Score by Gender
Remington Arms Company's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Remington Arms Company.
Male
1.5/5
Female
N/A
Remington Arms Company Pricing
Remington Arms Company ROI & Value For Money
3.6/5
Remington Arms Company has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Remington Arms Company ROI
Remington Arms Company's ROI score was rated highest by Male customers.
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Ranked Remington Arms Company ROI the Highest
Remington Arms Company ROI Score by Gender
Remington Arms Company's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Remington Arms Company Customer Satisfaction (CSAT)
Remington Arms Company Customer Satisfaction (CSAT) Score
50 / 100
Remington Arms Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Remington Arms Company Customer Satisfaction
Remington Arms Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked Remington Arms Company Customer Satisfaction the Highest
Remington Arms Company Customer Satisfaction Score by Gender
Remington Arms Company's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Remington Arms Company.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Remington Arms Company Customer Service
3.1/5
Remington Arms Company has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Remington Arms Company's Customer Service
Address
870 Remington Drive, Madison, NC
Website
http://www.remington.com/
Phone Number
+1 (800) 243-9700
Quick Insights into Remington Arms Company Customer Service
Remington Arms Company's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Remington Arms Company's Customer Service score.
Ranked Remington Arms Company Customer Service the Highest
Remington Arms Company Customer Service Score by Gender
Remington Arms Company's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Remington Arms Company.
Male
1.8/5
Female
N/A
Remington Arms Company as an Employer
2.4/5
Remington Arms Company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Remington Arms Company scored a 27 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Remington Arms Company would recommend the brand to a friend. ENPS measures how likely Remington Arms Company employees would recommend working at Remington Arms Company to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
