21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Remington Hotels
Marketing or Exec? Claim Your Free Account
About Remington Hotels' Brand
Remington Hotels
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Remington Hotels NPS
Remington Hotels's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether Remington Hotels's customers would recommend using the product based on a scale of -100 to 100.
Remington Hotels Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
Remington Hotels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Apr 2022 66 | Apr 2022 | 66 |
May 2022 25 | May 2022 | 25 |
Jul 2022 40 | Jul 2022 | 40 |
May 2023 49 | May 2023 | 49 |
Oct 2023 37 | Oct 2023 | 37 |
Dec 2023 22 | Dec 2023 | 22 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 30 | Mar 2024 | 30 |
Mar 2025 22 | Mar 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Remington Hotels NPS by Gender
Remington Hotels's NPS was rated 50 by Female customers on Comparably.
Female
50
Remington Hotels's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Remington Hotels's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Remington Hotels NPS by Ethnicity
Remington Hotels's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Remington Hotels NPS by Usage
Remington Hotels's NPS was rated 34 points by customers who have used Remington Hotels's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Remington Hotels Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Remington Hotels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Remington Hotels Customer Loyalty Score by Gender
Remington Hotels's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Remington Hotels.
Female
78%
Yes
Male
N/A
Yes
Remington Hotels Customer Loyalty Score by Ethnicity
Remington Hotels's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Remington Hotels.
100
out of 100
Caucasian
Remington Hotels Customer Loyalty Score by Usage
Remington Hotels's Customer Loyalty score was rated 70% by customers who have used Remington Hotels's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Remington Hotels Product Quality
3.8/5
Remington Hotels has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Remington Hotels' overall Product Quality score rated by its users and customers.
Remington Hotels Product Information
Remington Hotels’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Remington Hotels Product Quality
Remington Hotels's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Remington Hotels' Product Quality.
Ranked Remington Hotels Product Quality the Highest
Remington Hotels Product Quality Score by Gender
Remington Hotels's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Remington Hotels.
Female
3.4/5
Male
N/A
Remington Hotels Product Quality Score by Ethnicity
Remington Hotels's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Remington Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Remington Hotels Product Quality Score by Usage
Remington Hotels's Product Quality score was rated 2.8 stars by customers who have used Remington Hotels's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Remington Hotels Pricing
Remington Hotels ROI & Value For Money
3.8/5
Remington Hotels has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Remington Hotels' overall ROI score rated by its users and customers.
Quick Insights into Remington Hotels ROI
Remington Hotels's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Remington Hotels' ROI score.
Ranked Remington Hotels ROI the Highest
Remington Hotels ROI Score by Gender
Remington Hotels's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Remington Hotels.
Female
3.5/5
Male
N/A
Remington Hotels ROI Score by Ethnicity
Remington Hotels's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Remington Hotels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Remington Hotels ROI Score by Usage
Remington Hotels's ROI score was rated 3 stars by customers who have used Remington Hotels's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Remington Hotels Customer Satisfaction (CSAT)
Remington Hotels Customer Satisfaction (CSAT) Score
73 / 100
Remington Hotels has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
55%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Remington Hotels Customer Satisfaction
Remington Hotels's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Remington Hotels' Customer Satisfaction.
Ranked Remington Hotels Customer Satisfaction the Highest
Remington Hotels Customer Satisfaction Score by Gender
Remington Hotels's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Remington Hotels.
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Remington Hotels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Remington Hotels' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Remington Hotels.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Remington Hotels Customer Satisfaction Score by Usage
Remington Hotels's Customer Satisfaction score was rated 67 points by customers who have used Remington Hotels's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Remington Hotels Customer Service
3.8/5
Remington Hotels has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Remington Hotels' overall Customer Service score rated by its users and customers.
About Remington Hotels's Customer Service
Website
http://www.remingtonhotels.com
Quick Insights into Remington Hotels Customer Service
Remington Hotels's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Remington Hotels' Customer Service score.
Ranked Remington Hotels Customer Service the Highest
Remington Hotels Customer Service Score by Gender
Remington Hotels's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Remington Hotels.
Female
3.5/5
Male
N/A
Remington Hotels Customer Service Score by Ethnicity
Remington Hotels's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Remington Hotels.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Remington Hotels Customer Service Score by Usage
Remington Hotels's Customer Service score was rated 3 stars by customers who have used Remington Hotels's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Remington Hotels as an Employer
2.6/5
Remington Hotels has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Remington Hotels scored a 21 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Remington Hotels would recommend the brand to a friend. ENPS measures how likely Remington Hotels employees would recommend working at Remington Hotels to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
