15
NPS
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Remote
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About Remote's Brand
Remote makes it possible for companies to hire anyone from anywhere.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Remote NPS
Remote's Net Promoter Score (NPS) is a 15 with 44% Promoters, 27% Passives, and 29% Detractors. Net Promoter Score tracks whether Remote's customers would recommend using the product based on a scale of -100 to 100.
Remote Overall NPS
| 44% | Promoters |
|---|---|
| 27% | Passives |
| 29% | Detractors |
Remote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 27 | Oct 2023 | 27 |
Nov 2023 21 | Nov 2023 | 21 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 17 | Apr 2024 | 17 |
Jul 2024 15 | Jul 2024 | 15 |
Sep 2024 14 | Sep 2024 | 14 |
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 16 | Dec 2024 | 16 |
Aug 2025 15 | Aug 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Remote NPS by Gender
Male customers rated Remote's NPS 22 points higher than Female customers.
Male
8
Remote's NPS was rated 8 by Male customers on Comparably.
33%
Promoters
42%
Passives
25%
Detractors
Female
-14
Remote's NPS was rated -14 by Female customers on Comparably.
24%
Promoters
38%
Passives
38%
Detractors
Remote NPS by Ethnicity
Remote's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -16 | Caucasian | -16 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 0 | Other | 0 |
Remote NPS by Age
Remote's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Remote NPS by Usage
Remote's NPS was rated the highest by customers who have used Remote's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
Remote Customer Reviews
Out of the 4 Remote customer reviews 1 was positive and 3 were constructive. Remote customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Remote Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Remote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Remote Customer Loyalty Score by Gender
Male customers rated Remote's Customer Loyalty score 4% higher than Female customers.
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Male
70%
Yes
Female
66%
Yes
Remote Customer Loyalty Score by Ethnicity
Remote's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Remote.
55
out of 100
Caucasian
33
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Remote Customer Loyalty Score by Age
Remote's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
26-30 85% | 26-30 | 85% |
41-45 100% | 41-45 | 100% |
Remote Customer Loyalty Score by Usage
Remote's Customer Loyalty score was rated the highest by customers who have used Remote's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Remote Customer Loyalty Score by Industry
Remote's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Remote Product Quality
3.7/5
Remote has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Remote Product Information
Remote’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Remote's product the highest. Reviewers from the Tech industry rated Remote the lowest at 3.1.
- Website
- https://www.remote.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
SaaS
Quick Insights into Remote Product Quality
Remote's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Remote Product Quality the Highest
Ranked Remote Product Quality the Lowest
Remote Product Quality Score by Gender
Female customers rated Remote's Product Quality score 0.1 stars higher than Male customers.
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Male
3.4/5
Female
3.5/5
Remote Product Quality Score by Ethnicity
Remote's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Remote.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3 | Other | 3 |
Remote Product Quality Score by Age
Remote's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Remote.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
41-45 3 | 41-45 | 3 |
Remote Product Quality Score by Usage
Remote's Product Quality score was rated the highest by customers who have used Remote's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Remote Product Quality Score by Industry
Remote's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Remote Pricing
Remote ROI & Value For Money
3.6/5
Remote has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Remote Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Remote.
Quick Insights into Remote ROI
Remote's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Remote ROI the Highest
Ranked Remote ROI the Lowest
Remote ROI Score by Gender
Male customers rated Remote's ROI score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
Remote ROI Score by Ethnicity
Remote's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Remote.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.6 | Other | 3.6 |
Remote ROI Score by Age
Remote's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Remote.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.7 | 26-30 | 3.7 |
41-45 4.1 | 41-45 | 4.1 |
Remote ROI Score by Usage
Remote's ROI score was rated the highest by customers who have used Remote's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Remote ROI Score by Industry
Remote's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Remote Customer Satisfaction (CSAT)
Remote Customer Satisfaction (CSAT) Score
81 / 100
Remote has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Remote Customer Satisfaction
Remote's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Remote Customer Satisfaction the Highest
Ranked Remote Customer Satisfaction the Lowest
Remote Customer Satisfaction Score by Gender
Male customers rated Remote's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Remote.
75 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
63 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Remote Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Remote's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Remote's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Remote's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Remote.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Remote's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Remote.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Remote Customer Satisfaction Score by Age
Remote's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Remote.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 41-45 | 100% |
Remote Customer Satisfaction Score by Usage
Remote's Customer Satisfaction score was rated the highest by customers who have used Remote's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Remote Customer Satisfaction Score by Industry
Remote's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Remote Customer Satisfaction Score by Industry",
"text": "Remote's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "Remote's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 76
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
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}Remote Customer Service
3.7/5
Remote has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Remote's overall Customer Service score rated by its users and customers.
About Remote's Customer Service
Address
18 Bartol St, #1163, San Francisco, CA 94133
Website
https://www.remote.com/
Remote's Social Links
Quick Insights into Remote Customer Service
Remote's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Remote Customer Service the Highest
Ranked Remote Customer Service the Lowest
Remote Customer Service Score by Gender
Female customers rated Remote's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Remote.
Male
3.6/5
Female
3.7/5
Remote Customer Service Score by Ethnicity
Remote's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Remote.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
Remote Customer Service Score by Age
Remote's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Remote.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
41-45 4.5 | 41-45 | 4.5 |
Remote Customer Service Score by Usage
Remote's Customer Service score was rated the highest by customers who have used Remote's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Remote Customer Service Score by Industry
Remote's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Remote as an Employer
4.8/5
Remote has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Remote scored a 15 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Remote would recommend the brand to a friend. ENPS measures how likely Remote employees would recommend working at Remote to a friend.
Net Promoter Score
15
NPS Score
| 44% | Promoters |
|---|---|
| 27% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
