38
NPS
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Renaissance Learning
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About Renaissance Learning's Brand
Renaissance Learning????is a educational assessment and learning analytics company that makes cloud-based educational software.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
Renaissance Learning CMO
Sarah DiFrancesco
Sarah DiFrancesco serves as the Chief Marketing Officer of Renaissance Learning. Sarah started at Renaissance Learning in Jun of 2018. Sarah currently resides in the Greater Minneapolis-St. Paul Area.
Renaissance Learning NPS
Renaissance Learning's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Renaissance Learning's customers would recommend using the product based on a scale of -100 to 100.
Renaissance Learning Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
Renaissance Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 70 | Jun 2023 | 70 |
Jul 2023 61 | Jul 2023 | 61 |
Dec 2023 62 | Dec 2023 | 62 |
Jan 2024 62 | Jan 2024 | 62 |
Mar 2024 63 | Mar 2024 | 63 |
Apr 2024 64 | Apr 2024 | 64 |
May 2024 67 | May 2024 | 67 |
Dec 2024 60 | Dec 2024 | 60 |
Jan 2025 54 | Jan 2025 | 54 |
Jun 2025 47 | Jun 2025 | 47 |
Jul 2025 43 | Jul 2025 | 43 |
Sep 2025 38 | Sep 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Renaissance Learning NPS by Gender
Renaissance Learning's NPS was rated 50 by Female customers on Comparably.
Female
50
Renaissance Learning's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Renaissance Learning's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Renaissance Learning NPS by Ethnicity
Renaissance Learning's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Renaissance Learning NPS by Age
Renaissance Learning's NPS was rated 67 points by customers ages 46-50 on Comparably.
Renaissance Learning Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Renaissance Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Renaissance Learning Customer Loyalty Score by Gender
Renaissance Learning's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Renaissance Learning.
Female
100%
Yes
Male
N/A
Yes
Renaissance Learning Customer Loyalty Score by Ethnicity
Renaissance Learning's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Renaissance Learning.
78
out of 100
Caucasian
Renaissance Learning Customer Loyalty Score by Age
Renaissance Learning's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Renaissance Learning.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Renaissance Learning Customer Loyalty Score by Industry
Renaissance Learning's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Renaissance Learning Product Quality
3.7/5
Renaissance Learning has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Renaissance Learning Product Information
Renaissance Learning’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Renaissance Learning's product the highest.
- Website
- http://renaissance.com/
- Company Size
- 1,001-5,000 Employees
Industry
Analytics
Education
SaaS
Quick Insights into Renaissance Learning Product Quality
Renaissance Learning's Product Quality score was rated highest by Female customers.
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Ranked Renaissance Learning Product Quality the Highest
Renaissance Learning Product Quality Score by Gender
Renaissance Learning's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Renaissance Learning.
Female
4.5/5
Male
N/A
Renaissance Learning Product Quality Score by Ethnicity
Renaissance Learning's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Renaissance Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Renaissance Learning Product Quality Score by Age
Renaissance Learning's Product Quality score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Renaissance Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
Renaissance Learning Product Quality Score by Industry
Renaissance Learning's Product Quality score was rated 4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Renaissance Learning Pricing
Renaissance Learning ROI & Value For Money
3.4/5
Renaissance Learning has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Renaissance Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Renaissance Learning ROI
Renaissance Learning's ROI score was rated highest by customers ages 46-50.
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Ranked Renaissance Learning ROI the Highest
Renaissance Learning ROI Score by Gender
Renaissance Learning's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Renaissance Learning.
Female
3.7/5
Male
N/A
Renaissance Learning ROI Score by Ethnicity
Renaissance Learning's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Renaissance Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Renaissance Learning ROI Score by Age
Renaissance Learning's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Renaissance Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Renaissance Learning ROI Score by Industry
Renaissance Learning's ROI score was rated 3 stars by Education industry customers.
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Renaissance Learning Customer Satisfaction (CSAT)
Renaissance Learning Customer Satisfaction (CSAT) Score
53 / 100
Renaissance Learning has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
26%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Renaissance Learning Customer Satisfaction
Renaissance Learning's Customer Satisfaction score was rated highest by Female customers.
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Ranked Renaissance Learning Customer Satisfaction the Highest
Renaissance Learning Customer Satisfaction Score by Gender
Renaissance Learning's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Renaissance Learning.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Renaissance Learning Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Renaissance Learning's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Renaissance Learning.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Renaissance Learning Customer Service
3.9/5
Renaissance Learning has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Renaissance Learning's Customer Service
Address
Wisconsin Rapids, WI
Website
http://renaissance.com/
Phone Number
(608) 664-3880
Quick Insights into Renaissance Learning Customer Service
Renaissance Learning's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Renaissance Learning's Customer Service score.
Ranked Renaissance Learning Customer Service the Highest
Renaissance Learning Customer Service Score by Gender
Renaissance Learning's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Renaissance Learning.
Female
3.5/5
Male
N/A
Renaissance Learning Customer Service Score by Ethnicity
Renaissance Learning's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Renaissance Learning.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Renaissance Learning Customer Service Score by Age
Renaissance Learning's Customer Service score was rated 4 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Renaissance Learning.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
Renaissance Learning Customer Service Score by Industry
Renaissance Learning's Customer Service score was rated 2.8 stars by Education industry customers.
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Renaissance Learning as an Employer
2.9/5
Renaissance Learning has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Renaissance Learning scored a 38 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Renaissance Learning would recommend the brand to a friend. ENPS measures how likely Renaissance Learning employees would recommend working at Renaissance Learning to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
