-33
NPS
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Renasant Bank
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About Renasant Bank's Brand
Renasant Bank is a $12.7 billion dollar bank by asset size in the Southeast.
Brand at a Glance
80%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Renasant Bank NPS
Renasant Bank's Net Promoter Score (NPS) is a -33 with 22% Promoters, 23% Passives, and 55% Detractors. Net Promoter Score tracks whether Renasant Bank's customers would recommend using the product based on a scale of -100 to 100.
Renasant Bank Overall NPS
| 22% | Promoters |
|---|---|
| 23% | Passives |
| 55% | Detractors |
Renasant Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -20 | Apr 2023 | -20 |
May 2023 -18 | May 2023 | -18 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -23 | Jul 2023 | -23 |
Aug 2023 -7 | Aug 2023 | -7 |
Mar 2024 -6 | Mar 2024 | -6 |
Apr 2024 -12 | Apr 2024 | -12 |
Jun 2024 -18 | Jun 2024 | -18 |
Jul 2024 -21 | Jul 2024 | -21 |
Jun 2025 -25 | Jun 2025 | -25 |
Aug 2025 -30 | Aug 2025 | -30 |
Dec 2025 -33 | Dec 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Renasant Bank NPS by Gender
Female customers rated Renasant Bank's NPS 30 points higher than Male customers.
Male
-50
Renasant Bank's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-20
Renasant Bank's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Renasant Bank NPS by Ethnicity
Renasant Bank's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Renasant Bank NPS by Age
Renasant Bank's NPS was rated -34 points by customers ages 66+ on Comparably.
Renasant Bank NPS by Usage
Renasant Bank's NPS was rated -100 points by customers who have used Renasant Bank's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Renasant Bank Customer Reviews
Out of the 2 Renasant Bank customer reviews 1 was positive and 1 was constructive. Renasant Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Renasant Bank Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Renasant Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Renasant Bank Customer Loyalty Score by Gender
Female customers rated Renasant Bank's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
Renasant Bank Customer Loyalty Score by Ethnicity
Renasant Bank's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Renasant Bank.
64
out of 100
Caucasian
Renasant Bank Customer Loyalty Score by Age
Renasant Bank's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Renasant Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
Renasant Bank Customer Loyalty Score by Usage
Renasant Bank's Customer Loyalty score was rated 70% by customers who have used Renasant Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Renasant Bank Product Quality
3/5
Renasant Bank has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Renasant Bank Product Information
Renasant Bank’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Renasant Bank Product Quality
Renasant Bank's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Renasant Bank Product Quality the Highest
Ranked Renasant Bank Product Quality the Lowest
Renasant Bank Product Quality Score by Gender
Female customers rated Renasant Bank's Product Quality score 0.8 stars higher than Male customers.
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Male
2.1/5
Female
2.9/5
Renasant Bank Product Quality Score by Ethnicity
Renasant Bank's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Renasant Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Renasant Bank Product Quality Score by Age
Renasant Bank's Product Quality score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Renasant Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Renasant Bank Product Quality Score by Usage
Renasant Bank's Product Quality score was rated 1.8 stars by customers who have used Renasant Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Renasant Bank Pricing
Renasant Bank ROI & Value For Money
2.7/5
Renasant Bank has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Renasant Bank ROI
Renasant Bank's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Renasant Bank ROI the Highest
Ranked Renasant Bank ROI the Lowest
Renasant Bank ROI Score by Gender
Female customers rated Renasant Bank's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Renasant Bank.
Male
2/5
Female
2.7/5
Renasant Bank ROI Score by Ethnicity
Renasant Bank's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Renasant Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Renasant Bank ROI Score by Age
Renasant Bank's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Renasant Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Renasant Bank ROI Score by Usage
Renasant Bank's ROI score was rated 1.5 stars by customers who have used Renasant Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Renasant Bank Customer Satisfaction (CSAT)
Renasant Bank Customer Satisfaction (CSAT) Score
53 / 100
Renasant Bank has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Renasant Bank Customer Satisfaction
Renasant Bank's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Renasant Bank Customer Satisfaction the Highest
Ranked Renasant Bank Customer Satisfaction the Lowest
Renasant Bank Customer Satisfaction Score by Gender
Female customers rated Renasant Bank's Customer Satisfaction score 35 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Renasant Bank.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Renasant Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Renasant Bank's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Renasant Bank.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Renasant Bank Customer Satisfaction Score by Age
Renasant Bank's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Renasant Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Renasant Bank Customer Service
2.6/5
Renasant Bank has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Renasant Bank's Customer Service
Address
209 Troy Street, Tupelo, MS 38804
Website
https://www.renasantbank.com/
Phone Number
800.680.1601
Quick Insights into Renasant Bank Customer Service
Renasant Bank's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Renasant Bank's Customer Service score.
Ranked Renasant Bank Customer Service the Highest
Ranked Renasant Bank Customer Service the Lowest
Renasant Bank Customer Service Score by Gender
Female customers rated Renasant Bank's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Renasant Bank.
Male
2/5
Female
2.7/5
Renasant Bank Customer Service Score by Ethnicity
Renasant Bank's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Renasant Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Renasant Bank Customer Service Score by Age
Renasant Bank's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Renasant Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Renasant Bank Customer Service Score by Usage
Renasant Bank's Customer Service score was rated 1.5 stars by customers who have used Renasant Bank's products/services for 1 to 2 Years.
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Renasant Bank as an Employer
3.5/5
Renasant Bank has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Renasant Bank scored a -33 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Renasant Bank would recommend the brand to a friend. ENPS measures how likely Renasant Bank employees would recommend working at Renasant Bank to a friend.
Net Promoter Score
-33
NPS Score
| 22% | Promoters |
|---|---|
| 23% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 39% | Promoters |
|---|---|
| 0% | Passive |
| 61% | Detractors |
