-55
NPS
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Renewal By Andersen
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About Renewal By Andersen's Brand
Andersen Windows
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
Renewal By Andersen NPS
Renewal By Andersen's Net Promoter Score (NPS) is a -55 with 21% Promoters, 3% Passives, and 76% Detractors. Net Promoter Score tracks whether Renewal By Andersen's customers would recommend using the product based on a scale of -100 to 100.
Renewal By Andersen Overall NPS
| 21% | Promoters |
|---|---|
| 3% | Passives |
| 76% | Detractors |
Renewal By Andersen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -60 | Feb 2024 | -60 |
Mar 2024 -56 | Mar 2024 | -56 |
Apr 2024 -54 | Apr 2024 | -54 |
May 2024 -54 | May 2024 | -54 |
Jul 2024 -54 | Jul 2024 | -54 |
Sep 2024 -54 | Sep 2024 | -54 |
Oct 2024 -54 | Oct 2024 | -54 |
Nov 2024 -54 | Nov 2024 | -54 |
May 2025 -54 | May 2025 | -54 |
Nov 2025 -56 | Nov 2025 | -56 |
Dec 2025 -56 | Dec 2025 | -56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Renewal By Andersen NPS by Gender
Male customers rated Renewal By Andersen's NPS 7 points higher than Female customers.
Male
-64
Renewal By Andersen's NPS was rated -64 by Male customers on Comparably.
16%
Promoters
4%
Passives
80%
Detractors
Female
-71
Renewal By Andersen's NPS was rated -71 by Female customers on Comparably.
13%
Promoters
3%
Passives
84%
Detractors
Renewal By Andersen NPS by Ethnicity
Renewal By Andersen's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Other -100 | Other | -100 |
Renewal By Andersen NPS by Age
Renewal By Andersen's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Renewal By Andersen NPS by Usage
Renewal By Andersen's NPS was rated the highest by customers who have used Renewal By Andersen's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -74 | Less than 1 Year | -74 |
1 to 2 Years -70 | 1 to 2 Years | -70 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -66 | Over 10 Years | -66 |
Renewal By Andersen Customer Reviews
Out of the 18 Renewal By Andersen customer reviews 5 were positive and 13 were constructive. Renewal By Andersen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Renewal By Andersen Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Renewal By Andersen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Renewal By Andersen Customer Loyalty Score by Gender
Female customers rated Renewal By Andersen's Customer Loyalty score 2% higher than Male customers.
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Male
57%
Yes
Female
59%
Yes
Renewal By Andersen Customer Loyalty Score by Ethnicity
Renewal By Andersen's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Renewal By Andersen.
56
out of 100
Caucasian
85
out of 100
Other
Renewal By Andersen Customer Loyalty Score by Age
Renewal By Andersen's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Renewal By Andersen.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 28% | 46-50 | 28% |
51-55 74% | 51-55 | 74% |
56-60 70% | 56-60 | 70% |
61-65 50% | 61-65 | 50% |
66+ 61% | 66+ | 61% |
Renewal By Andersen Customer Loyalty Score by Usage
Renewal By Andersen's Customer Loyalty score was rated the highest by customers who have used Renewal By Andersen's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Renewal By Andersen Customer Loyalty Score by Industry
Renewal By Andersen's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Renewal By Andersen Product Quality
2.3/5
Renewal By Andersen has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Renewal By Andersen Product Information
Renewal By Andersen’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Renewal By Andersen's product the highest. Reviewers from the Tech industry rated Renewal By Andersen the lowest at 1.5.
Quick Insights into Renewal By Andersen Product Quality
Renewal By Andersen's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Renewal By Andersen Product Quality the Highest
Ranked Renewal By Andersen Product Quality the Lowest
Renewal By Andersen Product Quality Score by Gender
Female customers rated Renewal By Andersen's Product Quality score 0.5 stars higher than Male customers.
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Male
1.9/5
Female
2.4/5
Renewal By Andersen Product Quality Score by Ethnicity
Renewal By Andersen's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Renewal By Andersen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.7 | Other | 1.7 |
Renewal By Andersen Product Quality Score by Age
Renewal By Andersen's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Renewal By Andersen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.1 | 66+ | 2.1 |
Renewal By Andersen Product Quality Score by Usage
Renewal By Andersen's Product Quality score was rated the highest by customers who have used Renewal By Andersen's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Renewal By Andersen Product Quality Score by Industry
Renewal By Andersen's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Renewal By Andersen Pricing
Renewal By Andersen ROI & Value For Money
2/5
Renewal By Andersen has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Renewal By Andersen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Renewal By Andersen.
Quick Insights into Renewal By Andersen ROI
Renewal By Andersen's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Renewal By Andersen ROI the Highest
Ranked Renewal By Andersen ROI the Lowest
Renewal By Andersen ROI Score by Gender
Female customers rated Renewal By Andersen's ROI score 0.1 stars higher than Male customers.
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Male
1.8/5
Female
1.9/5
Renewal By Andersen ROI Score by Ethnicity
Renewal By Andersen's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Renewal By Andersen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Renewal By Andersen ROI Score by Age
Renewal By Andersen's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Renewal By Andersen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.8 | 66+ | 1.8 |
Renewal By Andersen ROI Score by Usage
Renewal By Andersen's ROI score was rated the highest by customers who have used Renewal By Andersen's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Renewal By Andersen ROI Score by Industry
Renewal By Andersen's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Renewal By Andersen Customer Satisfaction (CSAT)
Renewal By Andersen Customer Satisfaction (CSAT) Score
24 / 100
Renewal By Andersen has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
5%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Renewal By Andersen Customer Satisfaction
Renewal By Andersen's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Renewal By Andersen Customer Satisfaction the Highest
Ranked Renewal By Andersen Customer Satisfaction the Lowest
Renewal By Andersen Customer Satisfaction Score by Gender
Female customers rated Renewal By Andersen's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Renewal By Andersen.
13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 12% | |
Very Dissatisfied | 67% |
18 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 15% | |
Very Dissatisfied | 61% |
Renewal By Andersen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Renewal By Andersen's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
14%
Satisfied
4%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
16%
Very Dissatisfied
60%
CSAT according to Other
Renewal By Andersen's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Renewal By Andersen.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
Renewal By Andersen Customer Satisfaction Score by Age
Renewal By Andersen's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Renewal By Andersen.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 20% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
Renewal By Andersen Customer Satisfaction Score by Usage
Renewal By Andersen's Customer Satisfaction score was rated the highest by customers who have used Renewal By Andersen's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Renewal By Andersen Customer Satisfaction Score by Industry
Renewal By Andersen's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Renewal By Andersen Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Renewal By Andersen's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
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"label": "Education",
"groupId": 515,
"score": 40,
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}Renewal By Andersen Customer Service
1.8/5
Renewal By Andersen has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Renewal By Andersen's Customer Service
Address
9900 Jamaica Avenue South, Cottage Grove, MN 55016
Website
http://www.renewalbyandersen.com/
Phone Number
+1 (480) 967-5557
Renewal By Andersen's Social Links
Quick Insights into Renewal By Andersen Customer Service
Renewal By Andersen's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Renewal By Andersen's Customer Service score.
Ranked Renewal By Andersen Customer Service the Highest
Ranked Renewal By Andersen Customer Service the Lowest
Renewal By Andersen Customer Service Score by Gender
Renewal By Andersen's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Renewal By Andersen.
Male
1.5/5
Female
1.5/5
Renewal By Andersen Customer Service Score by Ethnicity
Renewal By Andersen's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Renewal By Andersen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Renewal By Andersen Customer Service Score by Age
Renewal By Andersen's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Renewal By Andersen.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Renewal By Andersen Customer Service Score by Usage
Renewal By Andersen's Customer Service score was rated the highest by customers who have used Renewal By Andersen's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Renewal By Andersen Customer Service Score by Industry
Renewal By Andersen's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Renewal By Andersen as an Employer
3.8/5
Renewal By Andersen has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Renewal By Andersen scored a -55 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Renewal By Andersen would recommend the brand to a friend. ENPS measures how likely Renewal By Andersen employees would recommend working at Renewal By Andersen to a friend.
Net Promoter Score
-55
NPS Score
| 21% | Promoters |
|---|---|
| 3% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
