-33
NPS
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Renown Health
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About Renown Health's Brand
Renown Health is northern Nevada's not-for-profit integrated health network.
Brand at a Glance
64%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Renown Health CMO
Suzanne Hendery
Suzanne Hendery serves as the Chief Marketing Officer & Vice President, Marketing & Communications of Renown Health. Suzanne started at Renown Health in January of 2017. Suzanne is currently based in the Reno, Nevada Area.
Renown Health NPS
Renown Health's Net Promoter Score (NPS) is a -33 with 28% Promoters, 11% Passives, and 61% Detractors. Net Promoter Score tracks whether Renown Health's customers would recommend using the product based on a scale of -100 to 100.
Renown Health Overall NPS
| 28% | Promoters |
|---|---|
| 11% | Passives |
| 61% | Detractors |
Renown Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -32 | Jun 2023 | -32 |
Jul 2023 -30 | Jul 2023 | -30 |
Aug 2023 -35 | Aug 2023 | -35 |
Sep 2023 -34 | Sep 2023 | -34 |
Oct 2023 -37 | Oct 2023 | -37 |
Jan 2024 -31 | Jan 2024 | -31 |
Mar 2024 -33 | Mar 2024 | -33 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -32 | Oct 2024 | -32 |
Dec 2024 -34 | Dec 2024 | -34 |
Jul 2025 -31 | Jul 2025 | -31 |
Jan 2026 -33 | Jan 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Renown Health NPS by Gender
Female customers rated Renown Health's NPS 10 points higher than Male customers.
Male
-70
Renown Health's NPS was rated -70 by Male customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
Female
-60
Renown Health's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Renown Health NPS by Ethnicity
Renown Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
African American/Black -67 | African American/Black | -67 |
Other -100 | Other | -100 |
Renown Health NPS by Age
Renown Health's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
Renown Health NPS by Usage
Renown Health's NPS was rated the highest by customers who have used Renown Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Renown Health Customer Reviews
Out of the 3 Renown Health customer reviews 0 were positive and 3 were constructive. Renown Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Renown Health Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Renown Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Renown Health Customer Loyalty Score by Gender
Male customers rated Renown Health's Customer Loyalty score 18% higher than Female customers.
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Male
64%
Yes
Female
46%
Yes
Renown Health Customer Loyalty Score by Ethnicity
Renown Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Renown Health.
74
out of 100
Caucasian
40
out of 100
African American/Black
40
out of 100
Other
Renown Health Customer Loyalty Score by Age
Renown Health's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Renown Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
66+ 40% | 66+ | 40% |
Renown Health Customer Loyalty Score by Usage
Renown Health's Customer Loyalty score was rated the highest by customers who have used Renown Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Renown Health Customer Loyalty Score by Industry
Renown Health's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Renown Health Product Quality
2.5/5
Renown Health has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Renown Health Product Information
Renown Health’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Renown Health's product the highest.
- Website
- http://www.renown.org
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Consumer Services
Healthcare
Quick Insights into Renown Health Product Quality
Renown Health's Product Quality score was rated highest by customers who have used Renown Health's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
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Ranked Renown Health Product Quality the Highest
Ranked Renown Health Product Quality the Lowest
Renown Health Product Quality Score by Gender
Female customers rated Renown Health's Product Quality score 0.6 stars higher than Male customers.
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Male
1.8/5
Female
2.4/5
Renown Health Product Quality Score by Ethnicity
Renown Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Renown Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.8 | Other | 1.8 |
Renown Health Product Quality Score by Age
Renown Health's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Renown Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Renown Health Product Quality Score by Usage
Renown Health's Product Quality score was rated the highest by customers who have used Renown Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Renown Health Product Quality Score by Industry
Renown Health's Product Quality score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Renown Health Pricing
Renown Health ROI & Value For Money
2.4/5
Renown Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Renown Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Renown Health ROI
Renown Health's ROI score was rated highest by customers who have used Renown Health's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Renown Health ROI the Highest
Ranked Renown Health ROI the Lowest
Renown Health ROI Score by Gender
Female customers rated Renown Health's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Renown Health.
Male
1.7/5
Female
2/5
Renown Health ROI Score by Ethnicity
Renown Health's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Renown Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Renown Health ROI Score by Age
Renown Health's ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Renown Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Renown Health ROI Score by Usage
Renown Health's ROI score was rated the highest by customers who have used Renown Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Renown Health ROI Score by Industry
Renown Health's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Renown Health Customer Satisfaction (CSAT)
Renown Health Customer Satisfaction (CSAT) Score
24 / 100
Renown Health has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
7%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
13%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Renown Health Customer Satisfaction
Renown Health's Customer Satisfaction score was rated highest by customers who have used Renown Health's products/services for 5 to 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Renown Health's Customer Satisfaction.
Ranked Renown Health Customer Satisfaction the Highest
Ranked Renown Health Customer Satisfaction the Lowest
Renown Health Customer Satisfaction Score by Gender
Female customers rated Renown Health's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Renown Health.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
Renown Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Renown Health's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
57%
CSAT according to African American/Black
Renown Health's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
CSAT according to Other
Renown Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Renown Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
Renown Health Customer Satisfaction Score by Age
Renown Health's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Renown Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Renown Health Customer Satisfaction Score by Usage
Renown Health's Customer Satisfaction score was rated the highest by customers who have used Renown Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Renown Health Customer Satisfaction Score by Industry
Renown Health's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Renown Health Customer Satisfaction Score by Industry",
"text": "Renown Health's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "max",
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}Renown Health Customer Service
2.5/5
Renown Health has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Renown Health's Customer Service
Address
1155 Mill Street, Reno, NV
Website
http://www.renown.org
Phone Number
(775) 982-4100
Quick Insights into Renown Health Customer Service
Renown Health's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Renown Health's Customer Service score.
Ranked Renown Health Customer Service the Highest
Ranked Renown Health Customer Service the Lowest
Renown Health Customer Service Score by Gender
Female customers rated Renown Health's Customer Service score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
Renown Health Customer Service Score by Ethnicity
Renown Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Renown Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Renown Health Customer Service Score by Age
Renown Health's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Renown Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Renown Health Customer Service Score by Usage
Renown Health's Customer Service score was rated the highest by customers who have used Renown Health's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Renown Health Customer Service Score by Industry
Renown Health's Customer Service score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Renown Health as an Employer
2.5/5
Renown Health has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Renown Health scored a -33 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Renown Health would recommend the brand to a friend. ENPS measures how likely Renown Health employees would recommend working at Renown Health to a friend.
Net Promoter Score
-33
NPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 21% | Promoters |
|---|---|
| 18% | Passive |
| 61% | Detractors |
