10
NPS
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Brand Page
Rent
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About Rent's Brand
RentPath is a leading digital marketing solutions company that empowers millions nationwide to find apartments and houses for rent.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Rent CMO
Rent NPS
Rent's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Rent's customers would recommend using the product based on a scale of -100 to 100.
Rent Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Rent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Jun 2022 60 | Jun 2022 | 60 |
Sep 2022 67 | Sep 2022 | 67 |
Dec 2022 43 | Dec 2022 | 43 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 22 | Jun 2023 | 22 |
Sep 2025 10 | Sep 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rent Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Rent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rent Product Quality
3.1/5
Rent has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Rent's overall Product Quality score rated by its users and customers.
Rent Product Information
Rent’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.rentpath.com
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
Rent Pricing
Rent ROI & Value For Money
3.1/5
Rent has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Rent Customer Satisfaction (CSAT)
Rent Customer Satisfaction (CSAT) Score
37 / 100
Rent has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
25%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rent Customer Service
3.3/5
Rent has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Rent's Customer Service
Address
950 East Paces Ferry Road NE, Atlanta, GA 30326
Website
http://www.rentpath.com
Phone Number
(678) 421-3000
Rent's Social Links
Rent as an Employer
3.8/5
Rent has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Rent scored a 10 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Rent would recommend the brand to a friend. ENPS measures how likely Rent employees would recommend working at Rent to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
