0
NPS
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Rentokil Initial
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About Rentokil Initial's Brand
For over 80 years, professional, reliable and effective service has been Rentokil Steritech North America's mission.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Rentokil Initial NPS
Rentokil Initial's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Rentokil Initial's customers would recommend using the product based on a scale of -100 to 100.
Rentokil Initial Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Rentokil Initial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Dec 2024 33 | Dec 2024 | 33 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rentokil Initial Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Rentokil Initial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rentokil Initial Product Quality
4/5
Rentokil Initial has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rentokil Initial's overall Product Quality score rated by its users and customers.
Rentokil Initial Product Information
Rentokil Initial’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Rentokil Initial Pricing
Rentokil Initial ROI & Value For Money
3.4/5
Rentokil Initial has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Rentokil Initial Customer Satisfaction (CSAT)
Rentokil Initial Customer Satisfaction (CSAT) Score
100 / 100
Rentokil Initial has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rentokil Initial Customer Service
3.8/5
Rentokil Initial has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Rentokil Initial's Customer Service
Address
Riverbank, Meadows Business Park, Surrey, Camberley, GU17 9AB Bahamas
Website
https://www.rentokil-initial.com
Rentokil Initial as an Employer
4.1/5
Rentokil Initial has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Rentokil Initial scored a 0 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Rentokil Initial would recommend the brand to a friend. ENPS measures how likely Rentokil Initial employees would recommend working at Rentokil Initial to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
