-13
NPS
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Repco
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About Repco's Brand
Repco is the largest reseller and supplier in the automotive parts and accessories aftermarket in Australia and New Zealand.
Brand at a Glance
87%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Repco NPS
Repco's Net Promoter Score (NPS) is a -13 with 35% Promoters, 17% Passives, and 48% Detractors. Net Promoter Score tracks whether Repco's customers would recommend using the product based on a scale of -100 to 100.
Repco Overall NPS
| 35% | Promoters |
|---|---|
| 17% | Passives |
| 48% | Detractors |
Repco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 6 | Nov 2023 | 6 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -11 | Feb 2024 | -11 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -17 | Apr 2024 | -17 |
Jun 2024 -24 | Jun 2024 | -24 |
Aug 2024 -22 | Aug 2024 | -22 |
Sep 2024 -21 | Sep 2024 | -21 |
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -14 | Nov 2024 | -14 |
Apr 2025 -13 | Apr 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Repco NPS by Gender
Female customers rated Repco's NPS 3 points higher than Male customers.
Male
-37
Repco's NPS was rated -37 by Male customers on Comparably.
18%
Promoters
27%
Passives
55%
Detractors
Female
-34
Repco's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Repco NPS by Ethnicity
Repco's NPS was rated -28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Repco NPS by Age
Repco's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Repco NPS by Usage
Repco's NPS was rated the highest by customers who have used Repco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -45 | Over 10 Years | -45 |
Repco Customer Reviews
Out of the 4 Repco customer reviews 2 were positive and 2 were constructive. Repco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Repco Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Repco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Repco Customer Loyalty Score by Gender
Female customers rated Repco's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Repco.
Male
92%
Yes
Female
100%
Yes
Repco Customer Loyalty Score by Ethnicity
Repco's Customer Loyalty score was rated 92% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Repco.
92
out of 100
Caucasian
Repco Customer Loyalty Score by Age
Repco's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Repco.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
Repco Customer Loyalty Score by Usage
Repco's Customer Loyalty score was rated the highest by customers who have used Repco's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Repco Customer Loyalty Score by Industry
Repco's Customer Loyalty score was rated 85% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Repco Product Quality
3/5
Repco has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Repco Product Information
Repco’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Repco's product the highest.
- Website
- http://www.repco.com.au/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Quick Insights into Repco Product Quality
Repco's Product Quality score was rated highest by customers who have used Repco's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked Repco Product Quality the Highest
Ranked Repco Product Quality the Lowest
Repco Product Quality Score by Gender
Male customers rated Repco's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Repco.
Male
3/5
Female
2.3/5
Repco Product Quality Score by Ethnicity
Repco's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Repco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Repco Product Quality Score by Age
Repco's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Repco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
51-55 1.9 | 51-55 | 1.9 |
Repco Product Quality Score by Usage
Repco's Product Quality score was rated the highest by customers who have used Repco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Repco Product Quality Score by Industry
Repco's Product Quality score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Repco Pricing
Repco ROI & Value For Money
3/5
Repco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Repco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Repco ROI
Repco's ROI score was rated highest by customers who have used Repco's products/services for 2 to 5 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Repco's ROI score.
Ranked Repco ROI the Highest
Ranked Repco ROI the Lowest
Repco ROI Score by Gender
Male customers rated Repco's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Repco.
Male
2.7/5
Female
2.6/5
Repco ROI Score by Ethnicity
Repco's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Repco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Repco ROI Score by Age
Repco's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Repco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 3 | 51-55 | 3 |
Repco ROI Score by Usage
Repco's ROI score was rated the highest by customers who have used Repco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Repco ROI Score by Industry
Repco's ROI score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Repco Customer Satisfaction (CSAT)
Repco Customer Satisfaction (CSAT) Score
54 / 100
Repco has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
8%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Repco Customer Satisfaction
Repco's Customer Satisfaction score was rated highest by customers who have used Repco's products/services for 2 to 5 Years, and rated lowest by customers who have used Repco's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Repco's Customer Satisfaction.
Ranked Repco Customer Satisfaction the Highest
Ranked Repco Customer Satisfaction the Lowest
Repco Customer Satisfaction Score by Gender
Female customers rated Repco's Customer Satisfaction score 27 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Repco.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 30% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Repco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Repco's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Repco.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
30%
Repco Customer Satisfaction Score by Age
Repco's Customer Satisfaction score was rated 25 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Repco.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 25% |
Repco Customer Satisfaction Score by Usage
Repco's Customer Satisfaction score was rated the highest by customers who have used Repco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Repco Customer Satisfaction Score by Industry
Repco's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Repco Customer Satisfaction Score by Industry",
"text": "Repco's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Repco's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Repco Customer Service
2.7/5
Repco has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Repco's overall Customer Service score rated by its users and customers.
About Repco's Customer Service
Address
Australia
Website
http://www.repco.com.au/
Quick Insights into Repco Customer Service
Repco's Customer Service score was rated highest by customers who have used Repco's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Repco's Customer Service score.
Ranked Repco Customer Service the Highest
Ranked Repco Customer Service the Lowest
Repco Customer Service Score by Gender
Male customers rated Repco's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Repco.
Male
2.7/5
Female
2/5
Repco Customer Service Score by Ethnicity
Repco's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Repco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Repco Customer Service Score by Age
Repco's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Repco.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
51-55 1.6 | 51-55 | 1.6 |
Repco Customer Service Score by Usage
Repco's Customer Service score was rated the highest by customers who have used Repco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Repco Customer Service Score by Industry
Repco's Customer Service score was rated 2.6 stars by Tech industry customers.
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Consumer vs. Employees
Repco scored a -13 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Repco would recommend the brand to a friend. ENPS measures how likely Repco employees would recommend working at Repco to a friend.
Net Promoter Score
-13
NPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 25% | Promoters |
|---|---|
| 18% | Passive |
| 57% | Detractors |
