81
NPS
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Brand Page
Reply.io
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About Reply.io's Brand
Automated personalized communication
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Reply.io NPS
Reply.io's Net Promoter Score (NPS) is a 81 with 87% Promoters, 7% Passives, and 6% Detractors. Net Promoter Score tracks whether Reply.io's customers would recommend using the product based on a scale of -100 to 100.
Reply.io Overall NPS
| 87% | Promoters |
|---|---|
| 7% | Passives |
| 6% | Detractors |
Reply.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 81 | Aug 2020 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reply.io NPS by Usage
Reply.io's NPS was rated the highest by customers who have used Reply.io's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 90 | 1 to 2 Years | 90 |
Reply.io Product Quality
4.4/5
Reply.io has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Reply.io Product Information
Reply.io serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, Brazil, and Mexico. Reply.io supports Web devices and offers products for small and medium sized businesses.
Reply.io’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://reply.io
- Company Size
- 11-50 Employees
Industry
Tech
On Demand
Productivity
Social
Languages Supported
English
Portuguese
Spanish
Russian
Product Type
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Reply.io Pricing
Reply.io ROI & Value For Money
4.4/5
Reply.io has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Reply.io Pricing Plans
Reply.io has a pricing structure that accommodates small and medium businesses. Starting from $70/month, Reply.io uses a subscription model and offers the following: Small Team package, 3 team members - $200/month, What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included., and Scaling Sales package, 5 team members - $300/month.
Who Uses Reply.io?
Small Businesses
Medium Businesses
Reply.io Customer Service
5/5
Reply.io has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Reply.io's Customer Service
Address
128 West Hastings Street, 300, V6B 1G8 Canada
Website
http://reply.io
