0
NPS
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Brand Page
Reprise Digital
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About Reprise Digital's Brand
Reprise Media develops search engines and social media marketing campaigns that enable brands to drive traffic to their websites.
Brand at a Glance
10%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Reprise Digital NPS
Reprise Digital's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Reprise Digital's customers would recommend using the product based on a scale of -100 to 100.
Reprise Digital Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Reprise Digital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reprise Digital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Reprise Digital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reprise Digital Product Quality
3/5
Reprise Digital has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Reprise Digital's overall Product Quality score rated by its users and customers.
Reprise Digital Product Information
Reprise Digital’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Reprise Digital Pricing
Reprise Digital ROI & Value For Money
2.5/5
Reprise Digital has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Reprise Digital's overall ROI score rated by its users and customers.
Reprise Digital Customer Satisfaction (CSAT)
Reprise Digital Customer Satisfaction (CSAT) Score
67 / 100
Reprise Digital has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reprise Digital Customer Service
5/5
Reprise Digital has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Reprise Digital's overall Customer Service score rated by its users and customers.
About Reprise Digital's Customer Service
Address
100 W. 33rd Street, #921, New York City, NY
Website
http://www.reprisedigital.com
Phone Number
212-444-7474
Reprise Digital as an Employer
4.5/5
Reprise Digital has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Reprise Digital scored a 0 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Reprise Digital would recommend the brand to a friend. ENPS measures how likely Reprise Digital employees would recommend working at Reprise Digital to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
