53
NPS
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Brand Page
Repsly
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About Repsly's Brand
Mobile CRM Software solution for field teams.
Brand at a Glance
4.2/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Repsly NPS
Repsly's Net Promoter Score (NPS) is a 53 with 71% Promoters, 11% Passives, and 18% Detractors. Net Promoter Score tracks whether Repsly's customers would recommend using the product based on a scale of -100 to 100.
Repsly Overall NPS
| 71% | Promoters |
|---|---|
| 11% | Passives |
| 18% | Detractors |
Repsly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Repsly NPS by Usage
Repsly's NPS was rated the highest by customers who have used Repsly's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Repsly Product Quality
4.2/5
Repsly has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Repsly Product Information
Repsly serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Repsly supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Repsly’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.repsly.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Korean
Russian
Czech
Polish
Product Type
Workforce Management Software
Order Management Software
Order Entry Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Data Entry Software
Form Builder Software
Electronic Data Capture Software
Field Service Management (FSM) Software
Field Activity Management Software
Repsly Pricing
Repsly ROI & Value For Money
4.2/5
Repsly has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Repsly Pricing Plans
Repsly has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Repsly uses a subscription model.
Who Uses Repsly?
Small Businesses
Medium Businesses
Large Enterprises
Repsly Customer Service
5/5
Repsly has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Repsly's Customer Service
Address
Boston, MA
Website
http://www.repsly.com
Phone Number
(903) 259-6478
Consumer vs. Employees
Repsly scored a 53 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Repsly would recommend the brand to a friend. ENPS measures how likely Repsly employees would recommend working at Repsly to a friend.
Net Promoter Score
53
NPS Score
| 71% | Promoters |
|---|---|
| 11% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
