23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Republic Records
Marketing or Exec? Claim Your Free Account
About Republic Records' Brand
Republic Records is a recording company that produces music.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Republic Records NPS
Republic Records's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Republic Records's customers would recommend using the product based on a scale of -100 to 100.
Republic Records Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
Republic Records NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 14 | Aug 2023 | 14 |
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 21 | Dec 2023 | 21 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
May 2024 23 | May 2024 | 23 |
Jul 2024 25 | Jul 2024 | 25 |
Jan 2025 24 | Jan 2025 | 24 |
Mar 2025 22 | Mar 2025 | 22 |
Jul 2025 24 | Jul 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Republic Records NPS by Gender
Female customers rated Republic Records's NPS 14 points higher than Male customers.
Male
20
Republic Records's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
34
Republic Records's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Republic Records NPS by Ethnicity
Republic Records's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
African American/Black 34 | African American/Black | 34 |
Republic Records NPS by Age
Republic Records's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Republic Records NPS by Usage
Republic Records's NPS was rated 33 points by customers who have used Republic Records's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
Republic Records Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Republic Records users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Republic Records Customer Loyalty Score by Gender
Female customers rated Republic Records's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Republic Records.
Male
46%
Yes
Female
70%
Yes
Republic Records Customer Loyalty Score by Ethnicity
Republic Records's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Republic Records.
64
out of 100
Caucasian
40
out of 100
African American/Black
Republic Records Customer Loyalty Score by Age
Republic Records's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Republic Records.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
56-60 40% | 56-60 | 40% |
Republic Records Customer Loyalty Score by Usage
Republic Records's Customer Loyalty score was rated 55% by customers who have used Republic Records's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Republic Records Customer Loyalty Score by Industry
Republic Records's Customer Loyalty score was rated 46% by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Republic Records Product Quality
3.8/5
Republic Records has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Republic Records' overall Product Quality score rated by its users and customers.
Republic Records Product Information
Republic Records’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Republic Records's product the highest.
- Website
- http://republicrecords.com
- Company Size
- 10,000+ Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into Republic Records Product Quality
Republic Records's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Republic Records' Product Quality.
Ranked Republic Records Product Quality the Highest
Ranked Republic Records Product Quality the Lowest
Republic Records Product Quality Score by Gender
Female customers rated Republic Records's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Republic Records.
Male
3.6/5
Female
4.1/5
Republic Records Product Quality Score by Ethnicity
Republic Records's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Republic Records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Republic Records Product Quality Score by Age
Republic Records's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Republic Records.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
56-60 3.1 | 56-60 | 3.1 |
Republic Records Product Quality Score by Usage
Republic Records's Product Quality score was rated 3.6 stars by customers who have used Republic Records's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Republic Records Product Quality Score by Industry
Republic Records's Product Quality score was rated 3.7 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Republic Records Pricing
Republic Records ROI & Value For Money
3.7/5
Republic Records has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Republic Records' overall ROI score rated by its users and customers.
Republic Records Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Republic Records ROI
Republic Records's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Republic Records' ROI score.
Ranked Republic Records ROI the Highest
Ranked Republic Records ROI the Lowest
Republic Records ROI Score by Gender
Female customers rated Republic Records's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Republic Records.
Male
3.6/5
Female
3.9/5
Republic Records ROI Score by Ethnicity
Republic Records's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Republic Records.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Republic Records ROI Score by Age
Republic Records's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Republic Records.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
56-60 3.3 | 56-60 | 3.3 |
Republic Records ROI Score by Usage
Republic Records's ROI score was rated 3.9 stars by customers who have used Republic Records's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Republic Records ROI Score by Industry
Republic Records's ROI score was rated 3.8 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Republic Records Customer Satisfaction (CSAT)
Republic Records Customer Satisfaction (CSAT) Score
69 / 100
Republic Records has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
22%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Republic Records Customer Satisfaction
Republic Records's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Republic Records' Customer Satisfaction.
Ranked Republic Records Customer Satisfaction the Highest
Ranked Republic Records Customer Satisfaction the Lowest
Republic Records Customer Satisfaction Score by Gender
Female customers rated Republic Records's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Republic Records.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Republic Records Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Republic Records' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Republic Records.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Republic Records' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Republic Records.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Republic Records Customer Satisfaction Score by Age
Republic Records's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Republic Records.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 56-60 | 67% |
Republic Records Customer Satisfaction Score by Usage
Republic Records's Customer Satisfaction score was rated 50 points by customers who have used Republic Records's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Republic Records Customer Satisfaction Score by Industry
Republic Records's Customer Satisfaction score was rated 60 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Republic Records Customer Satisfaction Score by Industry",
"text": "Republic Records's Customer Satisfaction score was rated 60 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Republic Records's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Republic Records Customer Service
3.6/5
Republic Records has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Republic Records' overall Customer Service score rated by its users and customers.
About Republic Records's Customer Service
Address
New York City, NY
Website
http://republicrecords.com
Quick Insights into Republic Records Customer Service
Republic Records's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Republic Records' Customer Service score.
Ranked Republic Records Customer Service the Highest
Ranked Republic Records Customer Service the Lowest
Republic Records Customer Service Score by Gender
Female customers rated Republic Records's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Republic Records.
Male
3.6/5
Female
3.9/5
Republic Records Customer Service Score by Ethnicity
Republic Records's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Republic Records.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Republic Records Customer Service Score by Age
Republic Records's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Republic Records.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
56-60 3.1 | 56-60 | 3.1 |
Republic Records Customer Service Score by Usage
Republic Records's Customer Service score was rated 3.9 stars by customers who have used Republic Records's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Republic Records Customer Service Score by Industry
Republic Records's Customer Service score was rated 3.7 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Republic Records as an Employer
Consumer vs. Employees
Republic Records scored a 23 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Republic Records would recommend the brand to a friend. ENPS measures how likely Republic Records employees would recommend working at Republic Records to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
