50
NPS
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Republican National Committee
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About Republican National Committee's Brand
Republican National Committee (GOP) began in a little schoolhouse in Ripon, Wisconsin, in 1854.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Republican National Committee NPS
Republican National Committee's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Republican National Committee's customers would recommend using the product based on a scale of -100 to 100.
Republican National Committee Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Republican National Committee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Oct 2023 50 | Oct 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Republican National Committee Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Republican National Committee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Republican National Committee Product Quality
3.2/5
Republican National Committee has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Republican National Committee's overall Product Quality score rated by its users and customers.
Republican National Committee Product Information
Republican National Committee’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.gop.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
Consumer Services
Government & Legal
Republican National Committee Pricing
Republican National Committee ROI & Value For Money
2/5
Republican National Committee has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Republican National Committee's overall ROI score rated by its users and customers.
Republican National Committee Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Republican National Committee Customer Service
2.2/5
Republican National Committee has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Republican National Committee's overall Customer Service score rated by its users and customers.
About Republican National Committee's Customer Service
Address
310 1st St., SE, Washington, DC
Website
http://www.gop.com/
Phone Number
12028638851
Republican National Committee as an Employer
4.1/5
Republican National Committee has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Republican National Committee
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Republican National Committee scored a 50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Republican National Committee would recommend the brand to a friend. ENPS measures how likely Republican National Committee employees would recommend working at Republican National Committee to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
