5
NPS
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RES Group Americas
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About RES Group Americas' Brand
RES is the world’s largest independent renewable energy company.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
RES Group Americas NPS
RES Group Americas's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether RES Group Americas's customers would recommend using the product based on a scale of -100 to 100.
RES Group Americas Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
RES Group Americas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Dec 2021 25 | Dec 2021 | 25 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 -1 | Aug 2022 | -1 |
Sep 2022 13 | Sep 2022 | 13 |
Nov 2022 10 | Nov 2022 | 10 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 0 | Jun 2023 | 0 |
Mar 2024 6 | Mar 2024 | 6 |
Oct 2024 5 | Oct 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RES Group Americas NPS by Gender
RES Group Americas's NPS was rated -40 by Male customers on Comparably.
Male
-40
RES Group Americas's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
RES Group Americas's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RES Group Americas NPS by Age
RES Group Americas's NPS was rated 25 points by customers ages 26-30 on Comparably.
RES Group Americas NPS by Usage
RES Group Americas's NPS was rated 33 points by customers who have used RES Group Americas's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
RES Group Americas Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of RES Group Americas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RES Group Americas Customer Loyalty Score by Gender
RES Group Americas's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RES Group Americas.
Male
64%
Yes
Female
N/A
Yes
RES Group Americas Customer Loyalty Score by Age
RES Group Americas's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RES Group Americas.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
RES Group Americas Customer Loyalty Score by Usage
RES Group Americas's Customer Loyalty score was rated 100% by customers who have used RES Group Americas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RES Group Americas Product Quality
3.6/5
RES Group Americas has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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RES Group Americas Product Information
RES Group Americas’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.res-group.com/
- Company Size
- 1,001-5,000 Employees
Industry
Energy
Quick Insights into RES Group Americas Product Quality
RES Group Americas's Product Quality score was rated highest by customers who have used RES Group Americas's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RES Group Americas' Product Quality.
Ranked RES Group Americas Product Quality the Highest
RES Group Americas Product Quality Score by Gender
RES Group Americas's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RES Group Americas.
Male
3/5
Female
N/A
RES Group Americas Product Quality Score by Age
RES Group Americas's Product Quality score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RES Group Americas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
RES Group Americas Product Quality Score by Usage
RES Group Americas's Product Quality score was rated 4.1 stars by customers who have used RES Group Americas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RES Group Americas Pricing
RES Group Americas ROI & Value For Money
3.6/5
RES Group Americas has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into RES Group Americas ROI
RES Group Americas's ROI score was rated highest by customers ages 26-30.
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Ranked RES Group Americas ROI the Highest
RES Group Americas ROI Score by Gender
RES Group Americas's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RES Group Americas.
Male
2.9/5
Female
N/A
RES Group Americas ROI Score by Age
RES Group Americas's ROI score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RES Group Americas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
RES Group Americas ROI Score by Usage
RES Group Americas's ROI score was rated 3.6 stars by customers who have used RES Group Americas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RES Group Americas Customer Satisfaction (CSAT)
RES Group Americas Customer Satisfaction (CSAT) Score
77 / 100
RES Group Americas has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RES Group Americas Customer Satisfaction
RES Group Americas's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked RES Group Americas' Customer Satisfaction.
Ranked RES Group Americas Customer Satisfaction the Highest
RES Group Americas Customer Satisfaction Score by Gender
RES Group Americas's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RES Group Americas.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
RES Group Americas Customer Satisfaction Score by Age
RES Group Americas's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RES Group Americas.
0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
RES Group Americas Customer Service
3.6/5
RES Group Americas has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About RES Group Americas's Customer Service
Address
11101 W. 120th Avenue, Suite 400, Broomfield, CO 80021
Website
http://www.res-group.com/
Phone Number
44 1923 299 200
Quick Insights into RES Group Americas Customer Service
RES Group Americas's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked RES Group Americas' Customer Service score.
Ranked RES Group Americas Customer Service the Highest
RES Group Americas Customer Service Score by Gender
RES Group Americas's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RES Group Americas.
Male
3.2/5
Female
N/A
RES Group Americas Customer Service Score by Age
RES Group Americas's Customer Service score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RES Group Americas.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
RES Group Americas Customer Service Score by Usage
RES Group Americas's Customer Service score was rated 3.6 stars by customers who have used RES Group Americas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RES Group Americas as an Employer
3.3/5
RES Group Americas has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
RES Group Americas scored a 5 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RES Group Americas would recommend the brand to a friend. ENPS measures how likely RES Group Americas employees would recommend working at RES Group Americas to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
