76
NPS
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Brand Page
ReServe Interactive
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About ReServe Interactive's Brand
hospitality management software provider
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
ReServe Interactive NPS
ReServe Interactive's Net Promoter Score (NPS) is a 76 with 81% Promoters, 14% Passives, and 5% Detractors. Net Promoter Score tracks whether ReServe Interactive's customers would recommend using the product based on a scale of -100 to 100.
ReServe Interactive Overall NPS
| 81% | Promoters |
|---|---|
| 14% | Passives |
| 5% | Detractors |
ReServe Interactive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ReServe Interactive NPS by Usage
ReServe Interactive's NPS was rated the highest by customers who have used ReServe Interactive's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 76 | Less than 1 Year | 76 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
ReServe Interactive Product Quality
4.5/5
ReServe Interactive has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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ReServe Interactive Product Information
ReServe Interactive serves markets in the United States and Canada. ReServe Interactive supports iOS and Web devices and offers products for small and medium sized businesses.
ReServe Interactive’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Venue Management Software
Event Management Software
Restaurant Management Software
Club Management Software
Event Booking Software
Winery Software
Catering Software
ReServe Interactive Pricing
ReServe Interactive ROI & Value For Money
4.4/5
ReServe Interactive has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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ReServe Interactive Pricing Plans
ReServe Interactive has a pricing structure that accommodates small and medium businesses.
Who Uses ReServe Interactive?
Small Businesses
Medium Businesses
ReServe Interactive Customer Service
5/5
ReServe Interactive has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ReServe Interactive's Customer Service
Address
2021 W. Las Positas Cour, Suite 127, Livermore, CA
Website
http://www.reserveinteractive.com/
Phone Number
925-456-6700
Consumer vs. Employees
ReServe Interactive scored a 76 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ReServe Interactive would recommend the brand to a friend. ENPS measures how likely ReServe Interactive employees would recommend working at ReServe Interactive to a friend.
Net Promoter Score
76
NPS Score
| 81% | Promoters |
|---|---|
| 14% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
