-30
NPS
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Brand Page
Resonate
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About Resonate's Brand
Resonate develops application performance management and traffic monitoring solutions for business-critical application environments.
Brand at a Glance
38%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Resonate NPS
Resonate's Net Promoter Score (NPS) is a -30 with 20% Promoters, 30% Passives, and 50% Detractors. Net Promoter Score tracks whether Resonate's customers would recommend using the product based on a scale of -100 to 100.
Resonate Overall NPS
| 20% | Promoters |
|---|---|
| 30% | Passives |
| 50% | Detractors |
Resonate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
Aug 2022 -25 | Aug 2022 | -25 |
Sep 2022 -20 | Sep 2022 | -20 |
Oct 2022 -34 | Oct 2022 | -34 |
Jun 2023 -43 | Jun 2023 | -43 |
Oct 2023 -25 | Oct 2023 | -25 |
Nov 2023 -33 | Nov 2023 | -33 |
Feb 2024 -30 | Feb 2024 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Resonate Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Resonate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Resonate Product Quality
3.2/5
Resonate has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Resonate's overall Product Quality score rated by its users and customers.
Resonate Product Information
Resonate’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://resonatenetworks.com/
- Company Size
- 51-200 Employees
Industry
Tech
Music
Media
Resonate Pricing
Resonate ROI & Value For Money
3.1/5
Resonate has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Resonate's overall ROI score rated by its users and customers.
Resonate Customer Satisfaction (CSAT)
Resonate Customer Satisfaction (CSAT) Score
50 / 100
Resonate has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Resonate Customer Service
3.5/5
Resonate has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Resonate's overall Customer Service score rated by its users and customers.
About Resonate's Customer Service
Address
16360 Monterey Rd suite 260, Morgan Hill, CA
Website
http://resonatenetworks.com/
Phone Number
(408)545-5500
Consumer vs. Employees
Resonate scored a -30 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Resonate would recommend the brand to a friend. ENPS measures how likely Resonate employees would recommend working at Resonate to a friend.
Net Promoter Score
-30
NPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
