10
NPS
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Resource Label Group
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About Resource Label Group's Brand
Resource Label Group, LLC, (RLG) is a prime label and narrow web film converter with facilities.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Resource Label Group NPS
Resource Label Group's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Resource Label Group's customers would recommend using the product based on a scale of -100 to 100.
Resource Label Group Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
Resource Label Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
May 2021 0 | May 2021 | 0 |
Aug 2021 -33 | Aug 2021 | -33 |
Jan 2022 -25 | Jan 2022 | -25 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 -17 | Sep 2022 | -17 |
Mar 2023 -1 | Mar 2023 | -1 |
Oct 2023 12 | Oct 2023 | 12 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 10 | Mar 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Resource Label Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Resource Label Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Resource Label Group Product Quality
3.5/5
Resource Label Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Resource Label Group's overall Product Quality score rated by its users and customers.
Resource Label Group Product Information
Resource Label Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.resourcelabel.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Resource Label Group Pricing
Resource Label Group ROI & Value For Money
3.6/5
Resource Label Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Resource Label Group Customer Satisfaction (CSAT)
Resource Label Group Customer Satisfaction (CSAT) Score
43 / 100
Resource Label Group has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Resource Label Group Customer Service
3.6/5
Resource Label Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Resource Label Group's Customer Service
Address
147 Seaboard Lane, Franklin, TN
Website
http://www.resourcelabel.com
Phone Number
1(800)253-9599
Resource Label Group as an Employer
2.4/5
Resource Label Group has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Resource Label Group scored a 10 for Net Promoter Score and a -84 for Employee Net Promoter Score. NPS gauges how likely a customer of Resource Label Group would recommend the brand to a friend. ENPS measures how likely Resource Label Group employees would recommend working at Resource Label Group to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-84
eNPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
