76
NPS
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Responsive
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About Responsive's Brand
Responsive is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally transform their response processes. More than 300,000 users in 120 countries rely on Responsive to manage their responses, at companies like Zoom, Lyft, WesternUnion, Google, Microsoft, LinkedIn, Salesforce, and Adobe. Responsive was recognized on Comparably’s 2020 list of Best Companies for Professional Development, Best Leadership Teams, Best Work-Life Balance, and Best Perks & Benefits. If you’re someone willing to bring new ideas to the table, think outside the box, and do what it takes to get things done… you’ll fit right in. Join us — and unlock your potential.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
2.7/5
Customer Service
Responsive NPS
Responsive's Net Promoter Score (NPS) is a 76 with 84% Promoters, 8% Passives, and 8% Detractors. Net Promoter Score tracks whether Responsive's customers would recommend using the product based on a scale of -100 to 100.
Responsive Overall NPS
| 84% | Promoters |
|---|---|
| 8% | Passives |
| 8% | Detractors |
Responsive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
May 2022 76 | May 2022 | 76 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Responsive NPS by Usage
Responsive's NPS was rated the highest by customers who have used Responsive's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 61 | 1 to 2 Years | 61 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Responsive Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Responsive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Responsive Product Quality
4.3/5
Responsive has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Responsive Product Information
Responsive serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Responsive supports Web devices and offers products for small, medium, and large sized businesses.
Responsive’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Responsive's product the highest.
- Website
- https://www.responsive.io/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Italian
Product Type
Workflow Management Software
Proposal Management Software
RFP Software
Business Process Management (BPM) Software
Project Collaboration Software
Knowledge Management Software
Quick Insights into Responsive Product Quality
Responsive's Product Quality score was rated highest by customers who have used Responsive's products/services for 2 to 5 Years, and rated lowest by customers who have used Responsive's products/services for 5 to 10 Years.
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Ranked Responsive Product Quality the Highest
Ranked Responsive Product Quality the Lowest
Responsive Product Quality Score by Usage
Responsive's Product Quality score was rated the highest by customers who have used Responsive's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Responsive Product Quality Score by Industry
Responsive's Product Quality score was rated 4.7 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Responsive Pricing
Responsive ROI & Value For Money
4.4/5
Responsive has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Responsive's overall ROI score rated by its users and customers.
Responsive Pricing Plans
Responsive has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from Responsive.
Who Uses Responsive?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Responsive ROI
Responsive's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Insurance industry.
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Ranked Responsive ROI the Highest
Ranked Responsive ROI the Lowest
Responsive ROI Score by Industry
Responsive's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Responsive Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Responsive Customer Service
2.7/5
Responsive has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Responsive's Customer Service
Address
4145 SW Watson Ave Suite#450, Beaverton, OR 97005
Website
https://www.responsive.io/
Phone Number
(971) 470-3112
Responsive's Social Links
Responsive as an Employer
4.7/5
Responsive has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Responsive scored a 76 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Responsive would recommend the brand to a friend. ENPS measures how likely Responsive employees would recommend working at Responsive to a friend.
Net Promoter Score
76
NPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 71% | Promoters |
|---|---|
| 19% | Passive |
| 10% | Detractors |
