-50
NPS
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Restaurant Associates
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About Restaurant Associates' Brand
Brand at a Glance
10%
Customer Loyalty
1.9/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Restaurant Associates NPS
Restaurant Associates's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Restaurant Associates's customers would recommend using the product based on a scale of -100 to 100.
Restaurant Associates Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Restaurant Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Apr 2026 -50 | Apr 2026 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Restaurant Associates Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Restaurant Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Restaurant Associates Product Quality
1.9/5
Restaurant Associates has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Restaurant Associates Product Information
Restaurant Associates’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Restaurants
Food and Beverages
Restaurant Associates Pricing
Restaurant Associates ROI & Value For Money
1.5/5
Restaurant Associates has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Restaurant Associates Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Restaurant Associates Customer Service
1.5/5
Restaurant Associates has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Restaurant Associates' overall Customer Service score rated by its users and customers.
About Restaurant Associates's Customer Service
Website
http://www.restaurantassociates.com
Restaurant Associates as an Employer
2.4/5
Restaurant Associates has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Restaurant Associates scored a -50 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Restaurant Associates would recommend the brand to a friend. ENPS measures how likely Restaurant Associates employees would recommend working at Restaurant Associates to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
