17
NPS
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Brand Page
RESULTS.com
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About RESULTS.com's Brand
The Ultimate Business Management Platform
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
RESULTS.com NPS
RESULTS.com's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether RESULTS.com's customers would recommend using the product based on a scale of -100 to 100.
RESULTS.com Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
RESULTS.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Aug 2023 17 | Aug 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RESULTS.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RESULTS.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RESULTS.com Product Quality
4.1/5
RESULTS.com has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock RESULTS.com's overall Product Quality score rated by its users and customers.
RESULTS.com Product Information
RESULTS.com serves markets in the United States, Australia, and Canada. RESULTS.com supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
RESULTS.com’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.RESULTS.com/
- Company Size
- 1-10 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Productivity
Languages Supported
English
Product Type
Business Performance Management Software
Business Intelligence (BI) Software
Productivity Software
Consulting Software
Business Management Software
Performance Management & Appraisal Software
RESULTS.com Pricing
RESULTS.com ROI & Value For Money
3.7/5
RESULTS.com has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RESULTS.com's overall ROI score rated by its users and customers.
RESULTS.com Pricing Plans
RESULTS.com has a pricing structure that accommodates small and medium businesses. Starting from $995/month, RESULTS.com uses a subscription model.
Who Uses RESULTS.com?
Small Businesses
Medium Businesses
RESULTS.com Customer Satisfaction (CSAT)
RESULTS.com Customer Satisfaction (CSAT) Score
100 / 100
RESULTS.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RESULTS.com Customer Service
4.2/5
RESULTS.com has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About RESULTS.com's Customer Service
Address
59 Grant Ave, 2nd Floor, San Francisco, CA 94108
Website
http://www.RESULTS.com/
Phone Number
+6478083993
RESULTS.com as an Employer
3.3/5
RESULTS.com has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
RESULTS.com scored a 17 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of RESULTS.com would recommend the brand to a friend. ENPS measures how likely RESULTS.com employees would recommend working at RESULTS.com to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
