-14
NPS
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Retail Zoo
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About Retail Zoo's Brand
Beginning in 2000 with Boost Juice Bars, we have since grown to three leading food franchise brands: Boost, Salsa’s Fresh Mex Grill and
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Retail Zoo NPS
Retail Zoo's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Retail Zoo's customers would recommend using the product based on a scale of -100 to 100.
Retail Zoo Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Retail Zoo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -20 | Feb 2024 | -20 |
May 2024 -33 | May 2024 | -33 |
Apr 2025 -15 | Apr 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Retail Zoo Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Retail Zoo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Retail Zoo Product Quality
3.5/5
Retail Zoo has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Retail Zoo's overall Product Quality score rated by its users and customers.
Retail Zoo Product Information
Retail Zoo’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.retailzoo.com.au
- Company Size
- 5,001-10,000 Employees
Retail Zoo Pricing
Retail Zoo ROI & Value For Money
3.1/5
Retail Zoo has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Retail Zoo's overall ROI score rated by its users and customers.
Retail Zoo Customer Satisfaction (CSAT)
Retail Zoo Customer Satisfaction (CSAT) Score
43 / 100
Retail Zoo has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Retail Zoo Customer Service
3.2/5
Retail Zoo has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Retail Zoo's Customer Service
Address
Chadstone Shopping Centre Level 1, Tower 2 Chadstone Place, 1341 Dandenong Road, Australia
Website
http://www.retailzoo.com.au
Phone Number
61 3 9508 4400
Retail Zoo as an Employer
Consumer vs. Employees
Retail Zoo scored a -14 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Retail Zoo would recommend the brand to a friend. ENPS measures how likely Retail Zoo employees would recommend working at Retail Zoo to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
