40
NPS
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Retention Science
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About Retention Science's Brand
Retention Science, the global leader in Retention Marketing, is the best way to target, engage and retain your customers.
Brand at a Glance
53%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Retention Science NPS
Retention Science's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Retention Science's customers would recommend using the product based on a scale of -100 to 100.
Retention Science Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Retention Science NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Feb 2025 40 | Feb 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Retention Science Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Retention Science users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Retention Science Product Quality
3.7/5
Retention Science has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Retention Science's overall Product Quality score rated by its users and customers.
Retention Science Product Information
Retention Science’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://retentionscience.com
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Business Services
Enterprise
SaaS
Retention Science Pricing
Retention Science ROI & Value For Money
3.5/5
Retention Science has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Retention Science Customer Satisfaction (CSAT)
Retention Science Customer Satisfaction (CSAT) Score
75 / 100
Retention Science has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Retention Science Customer Service
3.6/5
Retention Science has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Retention Science's overall Customer Service score rated by its users and customers.
About Retention Science's Customer Service
Address
2601 Ocean Park Blvd, Suite 104, Santa Monica, CA 90405
Website
http://retentionscience.com
Phone Number
310.598.6658
Retention Science as an Employer
3.8/5
Retention Science has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Retention Science scored a 40 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Retention Science would recommend the brand to a friend. ENPS measures how likely Retention Science employees would recommend working at Retention Science to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
