0
NPS
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Return Path
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About Return Path's Brand
Return Path is an email data analytics company that provides email optimization and fraud protection solutions for businesses.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
Return Path NPS
Return Path's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Return Path's customers would recommend using the product based on a scale of -100 to 100.
Return Path Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Return Path NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Return Path Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Return Path users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Return Path Product Quality
1.5/5
Return Path has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Return Path's overall Product Quality score rated by its users and customers.
Return Path Product Information
Return Path’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.returnpath.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
SaaS
Return Path Pricing
Return Path ROI & Value For Money
3/5
Return Path has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Return Path's overall ROI score rated by its users and customers.
Return Path Customer Service
4.5/5
Return Path has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Return Path's overall Customer Service score rated by its users and customers.
About Return Path's Customer Service
Address
3 Park Avenue, 41st Floor, York, NY 10016
Website
http://www.returnpath.com/
Return Path as an Employer
4.2/5
Return Path has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Return Path scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Return Path would recommend the brand to a friend. ENPS measures how likely Return Path employees would recommend working at Return Path to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
