-34
NPS
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Brand Page
Rev.com
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About Rev.com's Brand
Rev is the largest and most popular voice-to-text service in the world with more than 170,000 customers globally. Recognized widely as the most accurate and fastest service of its kind, Rev helps anyone capture insights from voice, connect with audiences and turbocharge productivity. Rev is powered by the largest and most vibrant community of freelancers in the industry, who use artificial intelligence tools to turn speech into text at a game-changing cost. The company is obsessed with making the power of voice accessible to everyone, all while creating fulfilling work from home jobs. Learn more at rev.com.
Brand at a Glance
55%
Customer Loyalty
3.6/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Rev.com NPS
Rev.com's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Rev.com's customers would recommend using the product based on a scale of -100 to 100.
Rev.com Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Rev.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Oct 2023 -20 | Oct 2023 | -20 |
Jun 2024 -33 | Jun 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rev.com Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Rev.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rev.com Product Quality
3.6/5
Rev.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Rev.com's overall Product Quality score rated by its users and customers.
Rev.com Product Information
Rev.com’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.rev.com/
- Company Size
- 51-200 Employees
Industry
Tech
Rev.com Pricing
Rev.com ROI & Value For Money
2.6/5
Rev.com has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Rev.com Customer Satisfaction (CSAT)
Rev.com Customer Satisfaction (CSAT) Score
100 / 100
Rev.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rev.com Customer Service
2.5/5
Rev.com has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Rev.com's overall Customer Service score rated by its users and customers.
About Rev.com's Customer Service
Address
1717 W 6th St, Suite 310, Austin, TX 78703
Website
https://www.rev.com/
Phone Number
888-369-0701
Rev.com's Social Links
Rev.com as an Employer
4.3/5
Rev.com has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rev.com scored a -34 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Rev.com would recommend the brand to a friend. ENPS measures how likely Rev.com employees would recommend working at Rev.com to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 67% | Promoters |
|---|---|
| 31% | Passive |
| 2% | Detractors |
