-100
NPS
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Rev.com Freelancers
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About Rev.com Freelancers' Brand
Rev is the largest and most popular voice-to-text service in the world with more than 170,000 customers globally. Recognized widely as the most accurate and fastest service of its kind, Rev helps anyone capture insights from voice, connect with audiences and turbocharge productivity. Rev is powered by the largest and most vibrant community of freelancers in the industry, who use artificial intelligence tools to turn speech into text at a game-changing cost. The company is obsessed with making the power of voice accessible to everyone, all while creating fulfilling work from home jobs. Learn more at rev.com.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Rev.com Freelancers NPS
Rev.com Freelancers's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rev.com Freelancers's customers would recommend using the product based on a scale of -100 to 100.
Rev.com Freelancers Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rev.com Freelancers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rev.com Freelancers Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Rev.com Freelancers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rev.com Freelancers Product Quality
3.2/5
Rev.com Freelancers has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Rev.com Freelancers' overall Product Quality score rated by its users and customers.
Rev.com Freelancers Product Information
Rev.com Freelancers’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Marketplaces
Mobile App
Rev.com Freelancers Pricing
Rev.com Freelancers ROI & Value For Money
2.9/5
Rev.com Freelancers has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rev.com Freelancers' overall ROI score rated by its users and customers.
Rev.com Freelancers Customer Satisfaction (CSAT)
Rev.com Freelancers Customer Satisfaction (CSAT) Score
100 / 100
Rev.com Freelancers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rev.com Freelancers Customer Service
3/5
Rev.com Freelancers has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Rev.com Freelancers' overall Customer Service score rated by its users and customers.
About Rev.com Freelancers's Customer Service
Address
1717 W. 6th St., STE 310, Austin, TX 78703
Website
https://www.rev.com/freelancers
Phone Number
888-369-0701
Rev.com Freelancers's Social Links
Rev.com Freelancers as an Employer
4.0/5
Rev.com Freelancers has a 4.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Rev.com Freelancers scored a -100 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Rev.com Freelancers would recommend the brand to a friend. ENPS measures how likely Rev.com Freelancers employees would recommend working at Rev.com Freelancers to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 50% | Promoters |
|---|---|
| 24% | Passive |
| 26% | Detractors |
