-20
NPS
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Brand Page
Reveal Data
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About Reveal Data's Brand
Reveal Data Corporation is a technology company developing software for the litigation support industry.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Reveal Data NPS
Reveal Data's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Reveal Data's customers would recommend using the product based on a scale of -100 to 100.
Reveal Data Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Reveal Data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
May 2024 50 | May 2024 | 50 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -15 | Dec 2024 | -15 |
Mar 2025 -25 | Mar 2025 | -25 |
Apr 2025 -11 | Apr 2025 | -11 |
Oct 2025 -20 | Oct 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reveal Data Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Reveal Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reveal Data Product Quality
2.7/5
Reveal Data has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Reveal Data's overall Product Quality score rated by its users and customers.
Reveal Data Product Information
Reveal Data’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.revealdata.com
- Company Size
- 11-50 Employees
Industry
Tech
Government & Legal
SaaS
Reveal Data Pricing
Reveal Data ROI & Value For Money
2.7/5
Reveal Data has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Reveal Data Customer Satisfaction (CSAT)
Reveal Data Customer Satisfaction (CSAT) Score
34 / 100
Reveal Data has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reveal Data Customer Service
2.7/5
Reveal Data has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Reveal Data's Customer Service
Address
318 W Adams St, Chicago, IL 60606
Website
http://www.revealdata.com
Phone Number
877-351-3282
Reveal Data's Social Links
Reveal Data as an Employer
2.4/5
Reveal Data has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Reveal Data scored a -20 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Reveal Data would recommend the brand to a friend. ENPS measures how likely Reveal Data employees would recommend working at Reveal Data to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 28% | Promoters |
|---|---|
| 2% | Passive |
| 70% | Detractors |
