-28
NPS
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Reveal Data
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About Reveal Data's Brand
Reveal Data Corporation is a technology company developing software for the litigation support industry.
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Reveal Data NPS
Reveal Data's Net Promoter Score (NPS) is a -28 with 36% Promoters, 0% Passives, and 64% Detractors. Net Promoter Score tracks whether Reveal Data's customers would recommend using the product based on a scale of -100 to 100.
Reveal Data Overall NPS
| 36% | Promoters |
|---|---|
| 0% | Passives |
| 64% | Detractors |
Reveal Data NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
May 2024 50 | May 2024 | 50 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -15 | Dec 2024 | -15 |
Mar 2025 -25 | Mar 2025 | -25 |
Apr 2025 -11 | Apr 2025 | -11 |
Oct 2025 -20 | Oct 2025 | -20 |
May 2026 -27 | May 2026 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reveal Data NPS by Gender
Reveal Data's NPS was rated -20 by Male customers on Comparably.
Male
-20
Reveal Data's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Reveal Data's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Reveal Data Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Reveal Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reveal Data Customer Loyalty Score by Gender
Reveal Data's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
Reveal Data Product Quality
2.5/5
Reveal Data has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Reveal Data Product Information
Reveal Data’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.revealdata.com
- Company Size
- 11-50 Employees
Industry
Tech
Government & Legal
SaaS
Quick Insights into Reveal Data Product Quality
Reveal Data's Product Quality score was rated highest by Male customers.
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Ranked Reveal Data Product Quality the Highest
Reveal Data Product Quality Score by Gender
Reveal Data's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Reveal Data Pricing
Reveal Data ROI & Value For Money
2.5/5
Reveal Data has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Reveal Data ROI
Reveal Data's ROI score was rated highest by Male customers.
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Ranked Reveal Data ROI the Highest
Reveal Data ROI Score by Gender
Reveal Data's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Reveal Data Customer Satisfaction (CSAT)
Reveal Data Customer Satisfaction (CSAT) Score
28 / 100
Reveal Data has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reveal Data Customer Service
2.5/5
Reveal Data has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Reveal Data's Customer Service
Address
318 W Adams St, Chicago, IL 60606
Website
http://www.revealdata.com
Phone Number
877-351-3282
Reveal Data's Social Links
Quick Insights into Reveal Data Customer Service
Reveal Data's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Reveal Data's Customer Service score.
Ranked Reveal Data Customer Service the Highest
Reveal Data Customer Service Score by Gender
Reveal Data's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reveal Data.
Male
2.3/5
Female
N/A
Reveal Data as an Employer
2.4/5
Reveal Data has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Reveal Data scored a -28 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Reveal Data would recommend the brand to a friend. ENPS measures how likely Reveal Data employees would recommend working at Reveal Data to a friend.
Net Promoter Score
-28
NPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 28% | Promoters |
|---|---|
| 1% | Passive |
| 71% | Detractors |
