-8
NPS
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Reveleer
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About Reveleer's Brand
Reveleer provides a SaaS-based healthcare analytics platform for medical record retrieval, review, and analysis.
Brand at a Glance
58%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Reveleer NPS
Reveleer's Net Promoter Score (NPS) is a -8 with 46% Promoters, 0% Passives, and 54% Detractors. Net Promoter Score tracks whether Reveleer's customers would recommend using the product based on a scale of -100 to 100.
Reveleer Overall NPS
| 46% | Promoters |
|---|---|
| 0% | Passives |
| 54% | Detractors |
Reveleer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 0 | Jul 2024 | 0 |
Oct 2024 9 | Oct 2024 | 9 |
Jan 2025 0 | Jan 2025 | 0 |
May 2025 -7 | May 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reveleer NPS by Usage
Reveleer's NPS was rated 34 points by customers who have used Reveleer's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Reveleer Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Reveleer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reveleer Customer Loyalty Score by Usage
Reveleer's Customer Loyalty score was rated 100% by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reveleer Product Quality
2.6/5
Reveleer has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Reveleer Product Information
Reveleer’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.reveleer.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Reveleer Product Quality
Reveleer's Product Quality score was rated highest by customers who have used Reveleer's products/services for Less than 1 Year.
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Ranked Reveleer Product Quality the Highest
Reveleer Product Quality Score by Usage
Reveleer's Product Quality score was rated 3.5 stars by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Reveleer Pricing
Reveleer ROI & Value For Money
3/5
Reveleer has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Reveleer ROI
Reveleer's ROI score was rated highest by customers who have used Reveleer's products/services for Less than 1 Year.
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Ranked Reveleer ROI the Highest
Reveleer ROI Score by Usage
Reveleer's ROI score was rated 3.5 stars by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reveleer Customer Satisfaction (CSAT)
Reveleer Customer Satisfaction (CSAT) Score
40 / 100
Reveleer has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reveleer Customer Satisfaction
Reveleer's Customer Satisfaction score was rated highest by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Reveleer's Customer Satisfaction.
Ranked Reveleer Customer Satisfaction the Highest
Reveleer Customer Satisfaction Score by Usage
Reveleer's Customer Satisfaction score was rated 67 points by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Reveleer Customer Service
2.9/5
Reveleer has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Reveleer's Customer Service
Address
425 West Broadway Suite 110, Glendale, CA 91204
Website
https://www.reveleer.com/
Phone Number
818-514-9820
Reveleer's Social Links
Quick Insights into Reveleer Customer Service
Reveleer's Customer Service score was rated highest by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Reveleer's Customer Service score.
Ranked Reveleer Customer Service the Highest
Reveleer Customer Service Score by Usage
Reveleer's Customer Service score was rated 3.5 stars by customers who have used Reveleer's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Reveleer as an Employer
4.3/5
Reveleer has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Reveleer scored a -8 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Reveleer would recommend the brand to a friend. ENPS measures how likely Reveleer employees would recommend working at Reveleer to a friend.
Net Promoter Score
-8
NPS Score
| 46% | Promoters |
|---|---|
| 0% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
