-64
NPS
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RevLocal
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About RevLocal's Brand
RevLocal provides personalized digital marketing plans to local businesses and franchises across the United States.
Brand at a Glance
77%
Customer Loyalty
2.4/5
Product Quality
1.9/5
Pricing
2.2/5
Customer Service
RevLocal NPS
RevLocal's Net Promoter Score (NPS) is a -64 with 18% Promoters, 0% Passives, and 82% Detractors. Net Promoter Score tracks whether RevLocal's customers would recommend using the product based on a scale of -100 to 100.
RevLocal Overall NPS
| 18% | Promoters |
|---|---|
| 0% | Passives |
| 82% | Detractors |
RevLocal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Jul 2023 -75 | Jul 2023 | -75 |
Oct 2023 -77 | Oct 2023 | -77 |
Jan 2024 -60 | Jan 2024 | -60 |
Oct 2024 -63 | Oct 2024 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RevLocal NPS by Gender
RevLocal's NPS was rated -100 by Male customers on Comparably.
Male
-100
RevLocal's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
RevLocal's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RevLocal NPS by Ethnicity
RevLocal's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
RevLocal NPS by Age
RevLocal's NPS was rated -100 points by customers ages 46-50 on Comparably.
RevLocal Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of RevLocal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RevLocal Customer Loyalty Score by Gender
RevLocal's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RevLocal.
Male
82%
Yes
Female
N/A
Yes
RevLocal Customer Loyalty Score by Ethnicity
RevLocal's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RevLocal.
70
out of 100
Caucasian
RevLocal Customer Loyalty Score by Age
RevLocal's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RevLocal.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
RevLocal Product Quality
2.4/5
RevLocal has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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RevLocal Product Information
RevLocal’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.revlocal.com/
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into RevLocal Product Quality
RevLocal's Product Quality score was rated highest by Caucasian customers.
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Ranked RevLocal Product Quality the Highest
RevLocal Product Quality Score by Gender
RevLocal's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RevLocal.
Male
1.6/5
Female
N/A
RevLocal Product Quality Score by Ethnicity
RevLocal's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RevLocal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
RevLocal Product Quality Score by Age
RevLocal's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RevLocal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
RevLocal Pricing
RevLocal ROI & Value For Money
1.9/5
RevLocal has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into RevLocal ROI
RevLocal's ROI score was rated highest by customers ages 46-50.
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Ranked RevLocal ROI the Highest
RevLocal ROI Score by Gender
RevLocal's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RevLocal.
Male
1.5/5
Female
N/A
RevLocal ROI Score by Ethnicity
RevLocal's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RevLocal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
RevLocal ROI Score by Age
RevLocal's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RevLocal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
RevLocal Customer Satisfaction (CSAT)
RevLocal Customer Satisfaction (CSAT) Score
38 / 100
RevLocal has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RevLocal Customer Satisfaction
RevLocal's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked RevLocal Customer Satisfaction the Highest
RevLocal Customer Satisfaction Score by Gender
RevLocal's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RevLocal.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
RevLocal Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RevLocal's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RevLocal.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
RevLocal Customer Service
2.2/5
RevLocal has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About RevLocal's Customer Service
Address
4009 Columbus Rd 222, Granville, OH 43023
Website
http://www.revlocal.com/
Phone Number
800-456-7470
RevLocal's Social Links
Quick Insights into RevLocal Customer Service
RevLocal's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked RevLocal's Customer Service score.
Ranked RevLocal Customer Service the Highest
RevLocal Customer Service Score by Gender
RevLocal's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RevLocal.
Male
1.5/5
Female
N/A
RevLocal Customer Service Score by Ethnicity
RevLocal's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RevLocal.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
RevLocal Customer Service Score by Age
RevLocal's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RevLocal.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Consumer vs. Employees
RevLocal scored a -64 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of RevLocal would recommend the brand to a friend. ENPS measures how likely RevLocal employees would recommend working at RevLocal to a friend.
Net Promoter Score
-64
NPS Score
| 18% | Promoters |
|---|---|
| 0% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 67% | Promoters |
|---|---|
| 14% | Passive |
| 19% | Detractors |
