11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Revolut
Marketing or Exec? Claim Your Free Account
About Revolut's Brand
Every month, 600000 people open a Revolut account to spend and manage their money. Open an account with us in minutes today. US.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Revolut NPS
Revolut's Net Promoter Score (NPS) is a 11 with 45% Promoters, 21% Passives, and 34% Detractors. Net Promoter Score tracks whether Revolut's customers would recommend using the product based on a scale of -100 to 100.
Revolut Overall NPS
| 45% | Promoters |
|---|---|
| 21% | Passives |
| 34% | Detractors |
Revolut NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 9 | Dec 2024 | 9 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 7 | Mar 2025 | 7 |
May 2025 7 | May 2025 | 7 |
Jun 2025 7 | Jun 2025 | 7 |
Jul 2025 9 | Jul 2025 | 9 |
Sep 2025 9 | Sep 2025 | 9 |
Oct 2025 9 | Oct 2025 | 9 |
Nov 2025 7 | Nov 2025 | 7 |
Dec 2025 9 | Dec 2025 | 9 |
Jan 2026 11 | Jan 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Revolut NPS by Gender
Female customers rated Revolut's NPS 73 points higher than Male customers.
Male
9
Revolut's NPS was rated 9 by Male customers on Comparably.
38%
Promoters
33%
Passives
29%
Detractors
Female
82
Revolut's NPS was rated 82 by Female customers on Comparably.
82%
Promoters
18%
Passives
0%
Detractors
Revolut NPS by Ethnicity
Revolut's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 26 | Caucasian | 26 |
Hispanic or Latino 62 | Hispanic or Latino | 62 |
Asian or Pacific Islander 56 | Asian or Pacific Islander | 56 |
Other 0 | Other | 0 |
Revolut NPS by Age
Revolut's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Revolut NPS by Usage
Revolut's NPS was rated the highest by customers who have used Revolut's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
Revolut Customer Reviews
Out of the 15 Revolut customer reviews 13 were positive and 2 were constructive. Revolut customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Revolut Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Revolut users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Revolut Customer Loyalty Score by Gender
Female customers rated Revolut's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Revolut.
Male
76%
Yes
Female
95%
Yes
Revolut Customer Loyalty Score by Ethnicity
Revolut's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Revolut.
88
out of 100
Caucasian
89
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
73
out of 100
Other
Revolut Customer Loyalty Score by Age
Revolut's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Revolut.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 95% | 26-30 | 95% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
Revolut Customer Loyalty Score by Usage
Revolut's Customer Loyalty score was rated the highest by customers who have used Revolut's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Revolut Customer Loyalty Score by Industry
Revolut's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Revolut Product Quality
3.9/5
Revolut has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Revolut's overall Product Quality score rated by its users and customers.
Revolut Product Information
Revolut’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Revolut's product the highest. Reviewers from the Tech industry rated Revolut the lowest at 3.8.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Revolut Product Quality
Revolut's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Revolut's Product Quality.
Ranked Revolut Product Quality the Highest
Ranked Revolut Product Quality the Lowest
Revolut Product Quality Score by Gender
Female customers rated Revolut's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Revolut.
Male
4/5
Female
4.2/5
Revolut Product Quality Score by Ethnicity
Revolut's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Revolut.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4 | Other | 4 |
Revolut Product Quality Score by Age
Revolut's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Revolut.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.4 | 36-40 | 3.4 |
41-45 4 | 41-45 | 4 |
Revolut Product Quality Score by Usage
Revolut's Product Quality score was rated the highest by customers who have used Revolut's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Revolut Product Quality Score by Industry
Revolut's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Revolut Pricing
Revolut ROI & Value For Money
3.7/5
Revolut has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Revolut's overall ROI score rated by its users and customers.
Revolut Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Revolut.
Quick Insights into Revolut ROI
Revolut's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Revolut's ROI score.
Ranked Revolut ROI the Highest
Ranked Revolut ROI the Lowest
Revolut ROI Score by Gender
Female customers rated Revolut's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Revolut.
Male
3.9/5
Female
4.3/5
Revolut ROI Score by Ethnicity
Revolut's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Revolut.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.7 | Other | 3.7 |
Revolut ROI Score by Age
Revolut's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Revolut.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.6 | 41-45 | 3.6 |
Revolut ROI Score by Usage
Revolut's ROI score was rated the highest by customers who have used Revolut's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Revolut ROI Score by Industry
Revolut's ROI score was rated the highest by Consulting industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Revolut Customer Satisfaction (CSAT)
Revolut Customer Satisfaction (CSAT) Score
75 / 100
Revolut has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
41%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
1%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Revolut Customer Satisfaction
Revolut's Customer Satisfaction score was rated highest by customers who have used Revolut's products/services for 1 to 2 Years, and rated lowest by customers who have used Revolut's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Revolut's Customer Satisfaction.
Ranked Revolut Customer Satisfaction the Highest
Ranked Revolut Customer Satisfaction the Lowest
Revolut Customer Satisfaction Score by Gender
Female customers rated Revolut's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Revolut.
81 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
88 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Revolut Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Revolut's Customer Satisfaction (CSAT) score was rated 91% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Revolut.
91 / 100
Very Satisfied
43%
Satisfied
48%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
4%
CSAT according to Hispanic or Latino
Revolut's Customer Satisfaction (CSAT) score was rated 88% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Revolut.
88 / 100
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Revolut's Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Revolut.
63 / 100
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Revolut's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Revolut.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
Revolut Customer Satisfaction Score by Age
Revolut's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Revolut.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 82% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 41-45 | 67% |
Revolut Customer Satisfaction Score by Usage
Revolut's Customer Satisfaction score was rated the highest by customers who have used Revolut's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Revolut Customer Satisfaction Score by Industry
Revolut's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Revolut Customer Satisfaction Score by Industry",
"text": "Revolut's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Revolut's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Revolut's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Revolut's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 86
},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Revolut's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Revolut Customer Service
3.7/5
Revolut has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Revolut's overall Customer Service score rated by its users and customers.
About Revolut's Customer Service
Website
https://www.revolut.com/en-US
Quick Insights into Revolut Customer Service
Revolut's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Revolut's Customer Service score.
Ranked Revolut Customer Service the Highest
Ranked Revolut Customer Service the Lowest
Revolut Customer Service Score by Gender
Female customers rated Revolut's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Revolut.
Male
3.6/5
Female
4/5
Revolut Customer Service Score by Ethnicity
Revolut's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Revolut.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3.4 | Other | 3.4 |
Revolut Customer Service Score by Age
Revolut's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Revolut.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.3 | 41-45 | 3.3 |
Revolut Customer Service Score by Usage
Revolut's Customer Service score was rated the highest by customers who have used Revolut's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Revolut Customer Service Score by Industry
Revolut's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Revolut as an Employer
2.5/5
Revolut has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Revolut scored a 11 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Revolut would recommend the brand to a friend. ENPS measures how likely Revolut employees would recommend working at Revolut to a friend.
Net Promoter Score
11
NPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
