-30
NPS
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Revolution Foods
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About Revolution Foods' Brand
Revolution Foods delivers ready-to-eat meal kits for school children and families.
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Revolution Foods NPS
Revolution Foods's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Revolution Foods's customers would recommend using the product based on a scale of -100 to 100.
Revolution Foods Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Revolution Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2021 -50 | May 2021 | -50 |
Jul 2021 -66 | Jul 2021 | -66 |
Dec 2021 -25 | Dec 2021 | -25 |
Apr 2022 0 | Apr 2022 | 0 |
Feb 2023 -17 | Feb 2023 | -17 |
Mar 2023 -29 | Mar 2023 | -29 |
Feb 2025 -13 | Feb 2025 | -13 |
Oct 2025 -22 | Oct 2025 | -22 |
Dec 2025 -30 | Dec 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Revolution Foods Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Revolution Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Revolution Foods Product Quality
3/5
Revolution Foods has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Revolution Foods' overall Product Quality score rated by its users and customers.
Revolution Foods Product Information
Revolution Foods’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Healthcare
Revolution Foods Pricing
Revolution Foods ROI & Value For Money
2.9/5
Revolution Foods has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Revolution Foods Customer Satisfaction (CSAT)
Revolution Foods Customer Satisfaction (CSAT) Score
63 / 100
Revolution Foods has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Revolution Foods Customer Service
3.1/5
Revolution Foods has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Revolution Foods's Customer Service
Address
8383 Capwell Drive, Suite 200, Oakland, CA
Website
http://www.revolutionfoods.com
Phone Number
(510)596-9024
Revolution Foods as an Employer
2.5/5
Revolution Foods has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Revolution Foods scored a -30 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Revolution Foods would recommend the brand to a friend. ENPS measures how likely Revolution Foods employees would recommend working at Revolution Foods to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
