50
NPS
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Revolution Medicines
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About Revolution Medicines' Brand
REVOLUTION Medicines is an innovative and dynamic organization of expert biologists, chemists, pharmacologists, clinical scientists.
Brand at a Glance
86%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Revolution Medicines NPS
Revolution Medicines's Net Promoter Score (NPS) is a 50 with 71% Promoters, 8% Passives, and 21% Detractors. Net Promoter Score tracks whether Revolution Medicines's customers would recommend using the product based on a scale of -100 to 100.
Revolution Medicines Overall NPS
| 71% | Promoters |
|---|---|
| 8% | Passives |
| 21% | Detractors |
Revolution Medicines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 60 | Jul 2021 | 60 |
Aug 2021 67 | Aug 2021 | 67 |
Jul 2022 43 | Jul 2022 | 43 |
Oct 2022 50 | Oct 2022 | 50 |
Sep 2024 44 | Sep 2024 | 44 |
Nov 2024 50 | Nov 2024 | 50 |
Dec 2024 36 | Dec 2024 | 36 |
Jul 2025 41 | Jul 2025 | 41 |
Oct 2025 46 | Oct 2025 | 46 |
Nov 2025 50 | Nov 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Revolution Medicines NPS by Gender
Revolution Medicines's NPS was rated 42 by Male customers on Comparably.
Male
42
Revolution Medicines's NPS was rated 42 by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Female
N/A
Revolution Medicines's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Revolution Medicines Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Revolution Medicines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Revolution Medicines Customer Loyalty Score by Gender
Revolution Medicines's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Revolution Medicines Product Quality
3.4/5
Revolution Medicines has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Revolution Medicines Product Information
Revolution Medicines’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Revolution Medicines Product Quality
Revolution Medicines's Product Quality score was rated highest by Male customers.
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Ranked Revolution Medicines Product Quality the Highest
Revolution Medicines Product Quality Score by Gender
Revolution Medicines's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Revolution Medicines Pricing
Revolution Medicines ROI & Value For Money
3.7/5
Revolution Medicines has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Revolution Medicines ROI
Revolution Medicines's ROI score was rated highest by Male customers.
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Ranked Revolution Medicines ROI the Highest
Revolution Medicines ROI Score by Gender
Revolution Medicines's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Revolution Medicines Customer Satisfaction (CSAT)
Revolution Medicines Customer Satisfaction (CSAT) Score
76 / 100
Revolution Medicines has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
63%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Revolution Medicines Customer Satisfaction
Revolution Medicines's Customer Satisfaction score was rated highest by Male customers.
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Ranked Revolution Medicines Customer Satisfaction the Highest
Revolution Medicines Customer Satisfaction Score by Gender
Revolution Medicines's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Revolution Medicines.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Revolution Medicines Customer Service
3.6/5
Revolution Medicines has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Revolution Medicines's Customer Service
Address
700 Saginaw Drive, Redwood City, CA
Website
http://www.revolutionmedicines.com/
Quick Insights into Revolution Medicines Customer Service
Revolution Medicines's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Revolution Medicines' Customer Service score.
Ranked Revolution Medicines Customer Service the Highest
Revolution Medicines Customer Service Score by Gender
Revolution Medicines's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Revolution Medicines.
Male
3.9/5
Female
N/A
Revolution Medicines as an Employer
4.5/5
Revolution Medicines has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Revolution Medicines scored a 50 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Revolution Medicines would recommend the brand to a friend. ENPS measures how likely Revolution Medicines employees would recommend working at Revolution Medicines to a friend.
Net Promoter Score
50
NPS Score
| 71% | Promoters |
|---|---|
| 8% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 85% | Promoters |
|---|---|
| 5% | Passive |
| 10% | Detractors |
