-100
NPS
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RevolutionCredit
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About RevolutionCredit's Brand
RevolutionCredit is an engagement platform that helps lenders and consumers with the credit decisioning process.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
RevolutionCredit NPS
RevolutionCredit's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RevolutionCredit's customers would recommend using the product based on a scale of -100 to 100.
RevolutionCredit Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RevolutionCredit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RevolutionCredit Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RevolutionCredit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RevolutionCredit Product Quality
1.5/5
RevolutionCredit has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RevolutionCredit's overall Product Quality score rated by its users and customers.
RevolutionCredit Product Information
RevolutionCredit’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
FinTech
RevolutionCredit Pricing
RevolutionCredit ROI & Value For Money
1.5/5
RevolutionCredit has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RevolutionCredit's overall ROI score rated by its users and customers.
RevolutionCredit Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RevolutionCredit Customer Service
1.5/5
RevolutionCredit has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RevolutionCredit's overall Customer Service score rated by its users and customers.
About RevolutionCredit's Customer Service
Address
19800 MacArthur Boulevard, Suite 300, Irvine, CA
Website
http://www.revolutioncredit.com
Phone Number
714-460-5410
RevolutionCredit as an Employer
2.4/5
RevolutionCredit has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
RevolutionCredit scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of RevolutionCredit would recommend the brand to a friend. ENPS measures how likely RevolutionCredit employees would recommend working at RevolutionCredit to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
