44
NPS
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REVOLVE Clothing
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About REVOLVE Clothing's Brand
Revolve clothing is an online marketplace for shopping garments and accessories.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
REVOLVE Clothing NPS
REVOLVE Clothing's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether REVOLVE Clothing's customers would recommend using the product based on a scale of -100 to 100.
REVOLVE Clothing Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
REVOLVE Clothing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 39 | Dec 2022 | 39 |
Jan 2023 41 | Jan 2023 | 41 |
Feb 2023 42 | Feb 2023 | 42 |
Mar 2023 42 | Mar 2023 | 42 |
May 2023 42 | May 2023 | 42 |
Jun 2023 43 | Jun 2023 | 43 |
Aug 2023 41 | Aug 2023 | 41 |
Jan 2024 44 | Jan 2024 | 44 |
Feb 2024 40 | Feb 2024 | 40 |
Jun 2024 41 | Jun 2024 | 41 |
Jul 2024 43 | Jul 2024 | 43 |
Aug 2024 44 | Aug 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REVOLVE Clothing NPS by Gender
REVOLVE Clothing's NPS was rated 30 by Female customers on Comparably.
Female
30
REVOLVE Clothing's NPS was rated 30 by Female customers on Comparably.
50%
Promoters
30%
Passives
20%
Detractors
Male
N/A
REVOLVE Clothing's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
REVOLVE Clothing NPS by Ethnicity
REVOLVE Clothing's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
REVOLVE Clothing NPS by Age
REVOLVE Clothing's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
REVOLVE Clothing NPS by Usage
REVOLVE Clothing's NPS was rated the highest by customers who have used REVOLVE Clothing's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
REVOLVE Clothing Customer Reviews
Out of the 4 REVOLVE Clothing customer reviews 4 were positive and 0 were constructive. REVOLVE Clothing customer reviews reflect that all customers have a favorable experience using the products/services of the company.
REVOLVE Clothing Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of REVOLVE Clothing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
REVOLVE Clothing Customer Loyalty Score by Gender
REVOLVE Clothing's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
REVOLVE Clothing Customer Loyalty Score by Ethnicity
REVOLVE Clothing's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of REVOLVE Clothing.
74
out of 100
Caucasian
REVOLVE Clothing Customer Loyalty Score by Age
REVOLVE Clothing's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of REVOLVE Clothing.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
REVOLVE Clothing Customer Loyalty Score by Usage
REVOLVE Clothing's Customer Loyalty score was rated the highest by customers who have used REVOLVE Clothing's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
REVOLVE Clothing Customer Loyalty Score by Industry
REVOLVE Clothing's Customer Loyalty score was rated 100% by Fashion and Beauty industry customers.
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REVOLVE Clothing Product Quality
4/5
REVOLVE Clothing has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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REVOLVE Clothing Product Information
REVOLVE Clothing’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated REVOLVE Clothing's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into REVOLVE Clothing Product Quality
REVOLVE Clothing's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers who have used REVOLVE Clothing's products/services for Less than 1 Year.
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Ranked REVOLVE Clothing Product Quality the Highest
Ranked REVOLVE Clothing Product Quality the Lowest
REVOLVE Clothing Product Quality Score by Gender
REVOLVE Clothing's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
REVOLVE Clothing Product Quality Score by Ethnicity
REVOLVE Clothing's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of REVOLVE Clothing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
REVOLVE Clothing Product Quality Score by Age
REVOLVE Clothing's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of REVOLVE Clothing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.1 | 26-30 | 4.1 |
REVOLVE Clothing Product Quality Score by Usage
REVOLVE Clothing's Product Quality score was rated the highest by customers who have used REVOLVE Clothing's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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REVOLVE Clothing Product Quality Score by Industry
REVOLVE Clothing's Product Quality score was rated 5 stars by Fashion and Beauty industry customers.
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REVOLVE Clothing Pricing
REVOLVE Clothing ROI & Value For Money
3.6/5
REVOLVE Clothing has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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REVOLVE Clothing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry.
Quick Insights into REVOLVE Clothing ROI
REVOLVE Clothing's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used REVOLVE Clothing's products/services for Less than 1 Year.
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Ranked REVOLVE Clothing ROI the Highest
Ranked REVOLVE Clothing ROI the Lowest
REVOLVE Clothing ROI Score by Gender
REVOLVE Clothing's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of REVOLVE Clothing.
Female
3.5/5
Male
N/A
REVOLVE Clothing ROI Score by Ethnicity
REVOLVE Clothing's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of REVOLVE Clothing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
REVOLVE Clothing ROI Score by Age
REVOLVE Clothing's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of REVOLVE Clothing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.9 | 26-30 | 3.9 |
REVOLVE Clothing ROI Score by Usage
REVOLVE Clothing's ROI score was rated the highest by customers who have used REVOLVE Clothing's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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REVOLVE Clothing ROI Score by Industry
REVOLVE Clothing's ROI score was rated 3.6 stars by Fashion and Beauty industry customers.
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REVOLVE Clothing Customer Satisfaction (CSAT)
REVOLVE Clothing Customer Satisfaction (CSAT) Score
87 / 100
REVOLVE Clothing has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into REVOLVE Clothing Customer Satisfaction
REVOLVE Clothing's Customer Satisfaction score was rated highest by customers who have used REVOLVE Clothing's products/services for 1 to 2 Years, and rated lowest by customers who have used REVOLVE Clothing's products/services for Less than 1 Year.
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Ranked REVOLVE Clothing Customer Satisfaction the Highest
Ranked REVOLVE Clothing Customer Satisfaction the Lowest
REVOLVE Clothing Customer Satisfaction Score by Gender
REVOLVE Clothing's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
REVOLVE Clothing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
REVOLVE Clothing's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of REVOLVE Clothing.
72 / 100
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
REVOLVE Clothing Customer Satisfaction Score by Age
REVOLVE Clothing's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of REVOLVE Clothing.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 75% |
REVOLVE Clothing Customer Satisfaction Score by Usage
REVOLVE Clothing's Customer Satisfaction score was rated the highest by customers who have used REVOLVE Clothing's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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REVOLVE Clothing Customer Satisfaction Score by Industry
REVOLVE Clothing's Customer Satisfaction score was rated 100 points by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "REVOLVE Clothing Customer Satisfaction Score by Industry",
"text": "REVOLVE Clothing's Customer Satisfaction score was rated 100 points by Fashion and Beauty industry customers.",
"bars": [
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "REVOLVE Clothing's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}REVOLVE Clothing Customer Service
3.9/5
REVOLVE Clothing has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About REVOLVE Clothing's Customer Service
Address
16800 Edwards Road, Cerritos, CA 90703
Website
http://www.revolveclothing.com
Phone Number
1-888-442-5830
Quick Insights into REVOLVE Clothing Customer Service
REVOLVE Clothing's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used REVOLVE Clothing's products/services for Less than 1 Year.
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Ranked REVOLVE Clothing Customer Service the Highest
Ranked REVOLVE Clothing Customer Service the Lowest
REVOLVE Clothing Customer Service Score by Gender
REVOLVE Clothing's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of REVOLVE Clothing.
Female
3.8/5
Male
N/A
REVOLVE Clothing Customer Service Score by Ethnicity
REVOLVE Clothing's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of REVOLVE Clothing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
REVOLVE Clothing Customer Service Score by Age
REVOLVE Clothing's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of REVOLVE Clothing.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
REVOLVE Clothing Customer Service Score by Usage
REVOLVE Clothing's Customer Service score was rated the highest by customers who have used REVOLVE Clothing's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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REVOLVE Clothing Customer Service Score by Industry
REVOLVE Clothing's Customer Service score was rated 3.8 stars by Fashion and Beauty industry customers.
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REVOLVE Clothing as an Employer
2.6/5
REVOLVE Clothing has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
REVOLVE Clothing scored a 44 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of REVOLVE Clothing would recommend the brand to a friend. ENPS measures how likely REVOLVE Clothing employees would recommend working at REVOLVE Clothing to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
