17
NPS
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Brand Page
RevSpring
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About RevSpring's Brand
RevSpring is a provider of revenue cycle technology services offering data analytics, multi-channel customer communications.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
RevSpring NPS
RevSpring's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether RevSpring's customers would recommend using the product based on a scale of -100 to 100.
RevSpring Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
RevSpring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 50 | Aug 2023 | 50 |
Jan 2024 20 | Jan 2024 | 20 |
Apr 2024 17 | Apr 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RevSpring Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of RevSpring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RevSpring Product Quality
3.7/5
RevSpring has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RevSpring's overall Product Quality score rated by its users and customers.
RevSpring Product Information
RevSpring’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.revspringinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Healthcare
SaaS
RevSpring Pricing
RevSpring ROI & Value For Money
4/5
RevSpring has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RevSpring's overall ROI score rated by its users and customers.
RevSpring Customer Satisfaction (CSAT)
RevSpring Customer Satisfaction (CSAT) Score
100 / 100
RevSpring has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RevSpring Customer Service
4/5
RevSpring has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock RevSpring's overall Customer Service score rated by its users and customers.
About RevSpring's Customer Service
Address
Wixom, MI
Website
http://www.revspringinc.com
Phone Number
248-567-7300
RevSpring as an Employer
2.9/5
RevSpring has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
RevSpring scored a 17 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of RevSpring would recommend the brand to a friend. ENPS measures how likely RevSpring employees would recommend working at RevSpring to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 18% | Promoters |
|---|---|
| 37% | Passive |
| 45% | Detractors |
