40
NPS
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REX - Real Estate Exchange, Inc.
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About REX - Real Estate Exchange, Inc. Brand
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
REX - Real Estate Exchange, Inc. NPS
REX - Real Estate Exchange, Inc.'s Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether REX - Real Estate Exchange, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
REX - Real Estate Exchange, Inc. Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
REX - Real Estate Exchange, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
May 2023 40 | May 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
REX - Real Estate Exchange, Inc. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of REX - Real Estate Exchange, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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REX - Real Estate Exchange, Inc. Product Quality
3.6/5
REX - Real Estate Exchange, Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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REX - Real Estate Exchange, Inc. Product Information
REX - Real Estate Exchange, Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://rexhomes.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Tech
REX - Real Estate Exchange, Inc. Pricing
REX - Real Estate Exchange, Inc. ROI & Value For Money
3.6/5
REX - Real Estate Exchange, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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REX - Real Estate Exchange, Inc. Customer Satisfaction (CSAT)
REX - Real Estate Exchange, Inc. Customer Satisfaction (CSAT) Score
50 / 100
REX - Real Estate Exchange, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
REX - Real Estate Exchange, Inc. Customer Service
3.6/5
REX - Real Estate Exchange, Inc. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About REX - Real Estate Exchange, Inc.'s Customer Service
Website
http://rexhomes.com
REX - Real Estate Exchange, Inc. as an Employer
2.4/5
REX - Real Estate Exchange, Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of REX - Real Estate Exchange, Inc.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
REX - Real Estate Exchange, Inc. scored a 40 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of REX - Real Estate Exchange, Inc. would recommend the brand to a friend. ENPS measures how likely REX - Real Estate Exchange, Inc. employees would recommend working at REX - Real Estate Exchange, Inc. to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
