-100
NPS
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Rexford Industrial Realty
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About Rexford Industrial Realty's Brand
Rexford Industrial Realty, Inc. is a equity real estate investment trust. The firm invests in the real estate markets of Southern
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
2/5
Customer Service
Rexford Industrial Realty NPS
Rexford Industrial Realty's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Rexford Industrial Realty's customers would recommend using the product based on a scale of -100 to 100.
Rexford Industrial Realty Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Rexford Industrial Realty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rexford Industrial Realty Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rexford Industrial Realty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rexford Industrial Realty Product Quality
2.5/5
Rexford Industrial Realty has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Rexford Industrial Realty Product Information
Rexford Industrial Realty’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://rexfordindustrial.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Rexford Industrial Realty Pricing
Rexford Industrial Realty ROI & Value For Money
4/5
Rexford Industrial Realty has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Rexford Industrial Realty Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rexford Industrial Realty Customer Service
2/5
Rexford Industrial Realty has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Rexford Industrial Realty's Customer Service
Address
11620 Wilshire Boulevard, Suite 1000, Los Angeles, CA
Website
http://rexfordindustrial.com
Phone Number
4242562124
Consumer vs. Employees
Rexford Industrial Realty scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Rexford Industrial Realty would recommend the brand to a friend. ENPS measures how likely Rexford Industrial Realty employees would recommend working at Rexford Industrial Realty to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
