0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Reynolds Consumer Products
Marketing or Exec? Claim Your Free Account
About Reynolds Consumer Products' Brand
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Reynolds Consumer Products NPS
Reynolds Consumer Products's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Reynolds Consumer Products's customers would recommend using the product based on a scale of -100 to 100.
Reynolds Consumer Products Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Reynolds Consumer Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Apr 2021 -33 | Apr 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Dec 2021 -60 | Dec 2021 | -60 |
Dec 2023 -33 | Dec 2023 | -33 |
Apr 2024 -15 | Apr 2024 | -15 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reynolds Consumer Products Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Reynolds Consumer Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reynolds Consumer Products Product Quality
3.1/5
Reynolds Consumer Products has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Reynolds Consumer Products' overall Product Quality score rated by its users and customers.
Reynolds Consumer Products Product Information
Reynolds Consumer Products’s product quality score is a 3.1 out of 5 as rated by its users and customers.
Reynolds Consumer Products Pricing
Reynolds Consumer Products ROI & Value For Money
3.4/5
Reynolds Consumer Products has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Reynolds Consumer Products' overall ROI score rated by its users and customers.
Reynolds Consumer Products Customer Satisfaction (CSAT)
Reynolds Consumer Products Customer Satisfaction (CSAT) Score
60 / 100
Reynolds Consumer Products has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reynolds Consumer Products Customer Service
3.3/5
Reynolds Consumer Products has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Reynolds Consumer Products' overall Customer Service score rated by its users and customers.
About Reynolds Consumer Products's Customer Service
Website
http://www.ReynoldsConsumerProducts.com
Reynolds Consumer Products as an Employer
3.7/5
Reynolds Consumer Products has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Reynolds Consumer Products
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Reynolds Consumer Products scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Reynolds Consumer Products would recommend the brand to a friend. ENPS measures how likely Reynolds Consumer Products employees would recommend working at Reynolds Consumer Products to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
