-36
NPS
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The Reynolds and Reynolds Company
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About The Reynolds and Reynolds Company's Brand
The Reynolds and Reynolds Company is a leading provider of computer software, business, documents and supplies, and professional services for auto retailers
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
The Reynolds and Reynolds Company NPS
The Reynolds and Reynolds Company's Net Promoter Score (NPS) is a -36 with 23% Promoters, 18% Passives, and 59% Detractors. Net Promoter Score tracks whether The Reynolds and Reynolds Company's customers would recommend using the product based on a scale of -100 to 100.
The Reynolds and Reynolds Company Overall NPS
| 23% | Promoters |
|---|---|
| 18% | Passives |
| 59% | Detractors |
The Reynolds and Reynolds Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -17 | Sep 2022 | -17 |
Mar 2023 -15 | Mar 2023 | -15 |
Jun 2023 -11 | Jun 2023 | -11 |
Sep 2023 -20 | Sep 2023 | -20 |
Oct 2023 -27 | Oct 2023 | -27 |
Jan 2024 -17 | Jan 2024 | -17 |
Apr 2024 -24 | Apr 2024 | -24 |
Sep 2024 -29 | Sep 2024 | -29 |
Nov 2024 -27 | Nov 2024 | -27 |
Dec 2024 -31 | Dec 2024 | -31 |
Dec 2025 -36 | Dec 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Reynolds and Reynolds Company NPS by Gender
The Reynolds and Reynolds Company's NPS was rated -15 by Male customers on Comparably.
Male
-15
The Reynolds and Reynolds Company's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
N/A
The Reynolds and Reynolds Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Reynolds and Reynolds Company NPS by Usage
The Reynolds and Reynolds Company's NPS was rated -25 points by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -25 | 5 to 10 Years | -25 |
The Reynolds and Reynolds Company Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of The Reynolds and Reynolds Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Reynolds and Reynolds Company Customer Loyalty Score by Gender
The Reynolds and Reynolds Company's Customer Loyalty score was rated 61 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Reynolds and Reynolds Company.
Male
61%
Yes
Female
N/A
Yes
The Reynolds and Reynolds Company Customer Loyalty Score by Usage
The Reynolds and Reynolds Company's Customer Loyalty score was rated 55% by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Reynolds and Reynolds Company Product Quality
3.1/5
The Reynolds and Reynolds Company has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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The Reynolds and Reynolds Company Product Information
The Reynolds and Reynolds Company’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.reyrey.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into The Reynolds and Reynolds Company Product Quality
The Reynolds and Reynolds Company's Product Quality score was rated highest by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
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Ranked The Reynolds and Reynolds Company Product Quality the Highest
The Reynolds and Reynolds Company Product Quality Score by Gender
The Reynolds and Reynolds Company's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Reynolds and Reynolds Company.
Male
3.3/5
Female
N/A
The Reynolds and Reynolds Company Product Quality Score by Usage
The Reynolds and Reynolds Company's Product Quality score was rated 3.7 stars by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
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The Reynolds and Reynolds Company Pricing
The Reynolds and Reynolds Company ROI & Value For Money
3.2/5
The Reynolds and Reynolds Company has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into The Reynolds and Reynolds Company ROI
The Reynolds and Reynolds Company's ROI score was rated highest by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
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Ranked The Reynolds and Reynolds Company ROI the Highest
The Reynolds and Reynolds Company ROI Score by Gender
The Reynolds and Reynolds Company's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Reynolds and Reynolds Company.
Male
3.3/5
Female
N/A
The Reynolds and Reynolds Company ROI Score by Usage
The Reynolds and Reynolds Company's ROI score was rated 3.5 stars by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Reynolds and Reynolds Company Customer Satisfaction (CSAT)
The Reynolds and Reynolds Company Customer Satisfaction (CSAT) Score
58 / 100
The Reynolds and Reynolds Company has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Reynolds and Reynolds Company Customer Satisfaction
The Reynolds and Reynolds Company's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Reynolds and Reynolds Company Customer Satisfaction the Highest
The Reynolds and Reynolds Company Customer Satisfaction Score by Gender
The Reynolds and Reynolds Company's Customer Satisfaction score was rated 58 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Reynolds and Reynolds Company.
58 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
The Reynolds and Reynolds Company Customer Satisfaction Score by Usage
The Reynolds and Reynolds Company's Customer Satisfaction score was rated 50 points by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
The Reynolds and Reynolds Company Customer Service
3.6/5
The Reynolds and Reynolds Company has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About The Reynolds and Reynolds Company's Customer Service
Address
300 Walnut Street, Dayton, OH 50309
Website
http://www.reyrey.com
Phone Number
515-243-1724
The Reynolds and Reynolds Company's Social Links
Quick Insights into The Reynolds and Reynolds Company Customer Service
The Reynolds and Reynolds Company's Customer Service score was rated highest by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked The Reynolds and Reynolds Company's Customer Service score.
Ranked The Reynolds and Reynolds Company Customer Service the Highest
The Reynolds and Reynolds Company Customer Service Score by Gender
The Reynolds and Reynolds Company's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Reynolds and Reynolds Company.
Male
3.8/5
Female
N/A
The Reynolds and Reynolds Company Customer Service Score by Usage
The Reynolds and Reynolds Company's Customer Service score was rated 4.2 stars by customers who have used The Reynolds and Reynolds Company's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Reynolds and Reynolds Company as an Employer
3.8/5
The Reynolds and Reynolds Company has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of The Reynolds and Reynolds Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Reynolds and Reynolds Company scored a -36 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of The Reynolds and Reynolds Company would recommend the brand to a friend. ENPS measures how likely The Reynolds and Reynolds Company employees would recommend working at The Reynolds and Reynolds Company to a friend.
Net Promoter Score
-36
NPS Score
| 23% | Promoters |
|---|---|
| 18% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
