56
NPS
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RG Barry Corporation
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About RG Barry Corporation's Brand
RGB is a consumer-driven, data-informed, multi-channel, digitally-led brand management platform developed to accelerate growth and innovation for lifestyle consumer brands. Founded in 1947 by Florence Melton, RGB launched a suite of comfortable lifestyle products under the Dearfoams brand and captured the comforting sentiment through slippers. Today, Dearfoams has grown to become the leading slipper brand in the U.S. and has expanded its offering to comfortable footwear and lifestyle products. RG Barry continued on with its success and broadened its focus to create a platform of brands that offer solution-oriented products with the acquisition of Baggallini in 2011. Today RG Barry brands include Dearfoams, Baggallini, Columbus Product Group, and the soon-to-be-launched, Planet A. RGB's consumer-first and data-centric approach, combined with its multi-channel distribution enables the Company to deliver retailers and end-consumers with functional, innovative, high-quality product sel
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
RG Barry Corporation NPS
RG Barry Corporation's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether RG Barry Corporation's customers would recommend using the product based on a scale of -100 to 100.
RG Barry Corporation Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
RG Barry Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Jun 2023 43 | Jun 2023 | 43 |
Jan 2024 50 | Jan 2024 | 50 |
Mar 2024 55 | Mar 2024 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RG Barry Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of RG Barry Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RG Barry Corporation Product Quality
3.7/5
RG Barry Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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RG Barry Corporation Product Information
RG Barry Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://rgbarry.com
- Company Size
- 51-200 Employees
Industry
Retail
RG Barry Corporation Pricing
RG Barry Corporation ROI & Value For Money
3.9/5
RG Barry Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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RG Barry Corporation Customer Satisfaction (CSAT)
RG Barry Corporation Customer Satisfaction (CSAT) Score
76 / 100
RG Barry Corporation has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RG Barry Corporation Customer Service
3.9/5
RG Barry Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About RG Barry Corporation's Customer Service
Address
13405 Yarmouth Dr, Pickerington, OH 43147
Website
http://rgbarry.com
Phone Number
614-864-6400
RG Barry Corporation's Social Links
RG Barry Corporation as an Employer
4.1/5
RG Barry Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
RG Barry Corporation scored a 56 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of RG Barry Corporation would recommend the brand to a friend. ENPS measures how likely RG Barry Corporation employees would recommend working at RG Barry Corporation to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 65% | Promoters |
|---|---|
| 22% | Passive |
| 13% | Detractors |
