-100
NPS
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RGB Spectrum
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About RGB Spectrum's Brand
RGB Spectrum make windowing video display processing systems for control rooms and commercial applications
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
RGB Spectrum NPS
RGB Spectrum's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RGB Spectrum's customers would recommend using the product based on a scale of -100 to 100.
RGB Spectrum Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RGB Spectrum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RGB Spectrum Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RGB Spectrum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RGB Spectrum Product Quality
2.5/5
RGB Spectrum has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RGB Spectrum's overall Product Quality score rated by its users and customers.
RGB Spectrum Product Information
RGB Spectrum’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://rgb.com
- Company Size
- 51-200 Employees
RGB Spectrum Pricing
RGB Spectrum ROI & Value For Money
1.5/5
RGB Spectrum has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RGB Spectrum's overall ROI score rated by its users and customers.
RGB Spectrum Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RGB Spectrum Customer Service
1.5/5
RGB Spectrum has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RGB Spectrum's overall Customer Service score rated by its users and customers.
About RGB Spectrum's Customer Service
Address
950 Marina Village Parkway, Alameda, CA 94501
Website
http://rgb.com
Consumer vs. Employees
RGB Spectrum scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RGB Spectrum would recommend the brand to a friend. ENPS measures how likely RGB Spectrum employees would recommend working at RGB Spectrum to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
