22
NPS
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RHB Bank Berhad
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About RHB Bank Berhad's Brand
RHB Bank Berhad provides Credit Cards, Loans, Wealth Management, Deposits, Islamic Banking.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
RHB Bank Berhad NPS
RHB Bank Berhad's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether RHB Bank Berhad's customers would recommend using the product based on a scale of -100 to 100.
RHB Bank Berhad Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
RHB Bank Berhad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 40 | Feb 2025 | 40 |
May 2025 34 | May 2025 | 34 |
Aug 2025 12 | Aug 2025 | 12 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RHB Bank Berhad Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of RHB Bank Berhad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RHB Bank Berhad Product Quality
3.7/5
RHB Bank Berhad has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RHB Bank Berhad's overall Product Quality score rated by its users and customers.
RHB Bank Berhad Product Information
RHB Bank Berhad’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.rhbgroup.com/
- Company Size
- 10,000+ Employees
RHB Bank Berhad Pricing
RHB Bank Berhad ROI & Value For Money
3.6/5
RHB Bank Berhad has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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RHB Bank Berhad Customer Satisfaction (CSAT)
RHB Bank Berhad Customer Satisfaction (CSAT) Score
86 / 100
RHB Bank Berhad has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RHB Bank Berhad Customer Service
3.5/5
RHB Bank Berhad has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About RHB Bank Berhad's Customer Service
Address
Tower One Level 9 RHB Centre Jalan Tun Razak, 50400 Malaysia
Website
http://www.rhbgroup.com/
Phone Number
+60 3-9206 8118
RHB Bank Berhad as an Employer
Consumer vs. Employees
RHB Bank Berhad scored a 22 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RHB Bank Berhad would recommend the brand to a friend. ENPS measures how likely RHB Bank Berhad employees would recommend working at RHB Bank Berhad to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
